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Reports & Guides

Reports & Guides for Higher Ed Teams

Benchmark reports, AI-powered messaging playbooks, texting templates, and more. Designed to help higher ed teams drive engagement and better support students, through every stage of the lifecycle.

Reports, Guides & Playbooks

AI & the New Retention Playbook: How Higher Ed Is Rethinking Student Support in 2026

AI & the New Retention Playbook: Mongoose + Higher Ed Dive

A guide to how AI is transforming student retention and support in higher ed.

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Mongoose Wrapped 2025: A Year in Conversations

A 2025 year-in-review of higher ed conversations and impact.

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Mongoose Benchmark Report for 4-Year Institutions

2025 Benchmark Report for 4-Year Institutions

2025 benchmarks for effective messaging in 4-year institutions.

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Mongoose Benchmark Report for 2-Year Institutions

2025 Benchmark Report for 2-Year Institutions

2025 benchmarks for effective messaging in 2-year institutions.

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Buyers Guide to Conversation Intelligence

The Definitive Buyer's Guide to Conversation Intelligence

A higher ed guide to AI-powered, compliant student engagement tools.

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HED x Mongoose Survey Report 2025

Connecting Through the Journey: Higher Ed Dive + Mongoose 2025 Survey Report

Survey insights on evolving student communications in higher ed.

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AI-Driven Enrollment Communications Playbook

AI-Driven Enrollment Comms Playbook

How AI transforms student engagement and enrollment efficiency.

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Templates

Texting Templates for Student Success

Texting Templates for Student Success

SMS templates for check-ins, reminders, and student support.

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Texting Templates for Admissions

Texting Templates for Admissions

Admissions texts for nudges, aid, visits, and onboarding.

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Texting Templates for Advancement

Texting Templates for Advancement

Text templates to boost alumni giving, events, and outreach.

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See Mongoose in Action

Learn how our Conversation Intelligence Platform can help your institution boost engagement,
streamline communication, and drive real outcomes across the student lifecycle.

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