TL;DR Community colleges have lost more staff than almost any other institution type and recovered less of it, which means the
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If you’re evaluating AI Agents for your institution, you’ve probably asked some version of the same question: is this just an AI chatbot for higher education with a new name, or something different? This FAQ answers that directly, along ...
Orientation gets treated like a logistics event: forms, ID cards, a campus map, a day to check off before the semester starts. But it’s actually the first real test of the first year experience, and often the only moment your team has direct ...
Is your CRM enough on its own? This diagnostic walks you through six quick, honest questions to check whether your team is closing the follow-up and coordination gaps that quietly cost you enrollments and at-risk students, or just storing data while ...
Getting started with a new student engagement platform is usually the part nobody talks about, but it’s often where teams learn the most. This post pulls real, named moments from Mongoose customers in their first weeks and months: A SUNY ...
Most institutions in higher education still judge their communication strategy by one number: the open rate. That number tells you a message landed, not whether the student got help, replied, or moved forward. This piece walks through how to measure ...
Every text a student sends is more than a message. It’s a data point, and most institutions never look at it that way. This post walks through how AI Agents can turn everyday student texts into early warning signals, and how those signals can ...
Generic AI tools like virtual assistants, off-the-shelf chatbots, and repurposed generative AI weren’t built for the complexity of higher ed student situations. That shows when students stop engaging. AI agents in higher education do something ...
Summer melt is one of the most studied and least solved challenges in college admissions. Students apply, get accepted, and then quietly disengage before they ever set foot on campus. This post breaks down the three post-application breakdowns that ...
Most enrollment and student success teams aren’t failing because they don’t care. They’re failing because their follow-up process was never built to handle the volume in front of them. This post walks through five of the most ...
