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TL;DR Human-in-the-loop AI means a person can see every conversation an AI agent has, step into any of them, and gets pulled in automatically when a student needs more than a routine answer. Here’s what oversight, escalation, and transparency ...
TL;DR Mongoose’s 2026 State of Engagement in Higher Ed benchmark report analyzed 53.4 million messages across Text and Web Chat at 411 four-year colleges and universities, the largest higher ed text messaging dataset of its kind. The student ...
TL;DR Mongoose’s 2026 State of Engagement benchmark report analyzed 646,423 conversations and 10.7 million messages across 109 community and technical colleges over a full academic year. The data points to a structural capacity gap: advising ...
TL;DR Community colleges have lost more staff than almost any other institution type and recovered less of it, which means the honest objection to any new initiative, including AI, is usually “we don’t have the bandwidth.” That ...
If you’re evaluating AI Agents for your institution, you’ve probably asked some version of the same question: is this just an AI chatbot for higher education with a new name, or something different? This FAQ answers that directly, along ...
Orientation gets treated like a logistics event: forms, ID cards, a campus map, a day to check off before the semester starts. But it’s actually the first real test of the first year experience, and often the only moment your team has direct ...
Is your CRM enough on its own? This diagnostic walks you through six quick, honest questions to check whether your team is closing the follow-up and coordination gaps that quietly cost you enrollments and at-risk students, or just storing data while ...
Getting started with a new student engagement platform is usually the part nobody talks about, but it’s often where teams learn the most. This post pulls real, named moments from Mongoose customers in their first weeks and months: A SUNY ...
Most institutions in higher education still judge their communication strategy by one number: the open rate. That number tells you a message landed, not whether the student got help, replied, or moved forward. This piece walks through how to measure ...
