Live Chat
Engage Students Instantly with Live Chat, on Their Terms
Connection-building website-based live chat solutions to help with yield efforts, keeping students engaged, and giving your alumni easy access to staff.
Looking for a smarter way to connect with students and alumni? Our higher ed live chat solution helps institutions drive engagement at every stage of the student lifecycle.
Strengthen Relationships
When visitors can’t find help, they leave. Enhance engagement with instant connections; dedicated support is always at the fingertips of students, parents, and alumni.
Actionable Analytics
Measure your live chats’ performance with a responsive dashboard that tracks conversations, follow-up requests, leads, and mobile phone capture rates.
Make it Yours
Spark meaningful conversations with personalized greetings. Showcase your institution’s colors and mascot, enriching interactions and deepening connections.
Real results: client performance snapshot
6.5
K
Conversations hosted
2.5
K
Leads captured
16.5
%
Lead capture rate
Feature Packed
A toolkit for support success
- Convenient follow-up: Connect via phone, email, or text if unavailable at time of chat.
- Archived insights: Store conversations for later access; use filters for quick search and retrieval.
- Stay alerted: Sound and visual notifications ensure every chat gets the attention it deserves.
- Chat assignment: Seamlessly transfer or assign chats to specific team members.
- Team availability: Toggle between “away” and “available” status, aligning with your team’s schedule.
AI & Automation
Your extra team member
- See who connects: Effortlessly capture prospect data: names, emails, and phone numbers.
- Interactive info board: Gather real time insights on website visitors for staff, enabling informed, personalized assistance.
- Department routing: Direct chats to the right departments; assign groups to specific pages for efficient higher ed live chat management.
- AI integration: Seamlessly pair with our AI live chat bot, leveraging the power of ChatGPT.
What do our clients think?
This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Mongoose is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
We have been able to reach students at a whole new level! Communication with our prospective students was virtually non-existent before we began using Cadence.
Cadence lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.
Out of all of our vendors, Mongoose is THE BEST at customer service and satisfaction. You can tell client satisfaction is at the forefront of each interaction! For issues ranging from software integrations to best practices for higher ed comm, Mongoose will walk with you. Wouldn't trade this admissions texting software for anything else! We recommend Cadence every chance we get.
This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Mongoose is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
We have been able to reach students at a whole new level! Communication with our prospective students was virtually non-existent before we began using Cadence.
Cadence lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.
Out of all of our vendors, Mongoose is THE BEST at customer service and satisfaction. You can tell client satisfaction is at the forefront of each interaction! For issues ranging from software integrations to best practices for higher ed comm, Mongoose will walk with you. Wouldn't trade this admissions texting software for anything else! We recommend Cadence every chance we get.
Cadence provides us with the ability to communicate promptly with students/ families individually or in small to large groups with ease. Best of all, it's incredibly cost-effective!
Cadence has helped us go from 15 registrants on a Zoom to over 75. This product has helped us have meaningful connections and conversations with our alumni in surprising ways. We can't wait to try out the automatic response/RSVP feature for our events!
We have an ongoing challenge of yielding our students through enrollment. Cadence has helped bridge that gap with newer generations that prefer text.
The most helpful thing about Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others. It's opened up the ability to contact some folks that have ignored our calls for years but are open to a quick text engagement.
Mongoose/Cadence texting has increased our student response to emails and decreased our workload! Texting a student to check their email is so easy. I love this company.
"We are a small institution with a limited budget; maximizing our time and resources is crucial. In the four months since we implemented Cadence Chat, our bot has assisted more than 450 potential students without anyone from our staff having to step in. Before Cadence Chat, this would have been our people and our time dedicated to answering those questions. Now our bot handles the stress and frees our staff up to focus on maximizing our productivity in other areas!"
Implementing Cadence has allowed us to efficiently reach out and communicate with our students throughout their entire life cycle, from recruitment through alumni.
We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence.
The level of support and access we have to the Mongoose team ensures that we stay on track and never feel alone in our efforts.
Cadence provides us with the ability to communicate promptly with students/ families individually or in small to large groups with ease. Best of all, it's incredibly cost-effective!
Cadence has helped us go from 15 registrants on a Zoom to over 75. This product has helped us have meaningful connections and conversations with our alumni in surprising ways. We can't wait to try out the automatic response/RSVP feature for our events!
We have an ongoing challenge of yielding our students through enrollment. Cadence has helped bridge that gap with newer generations that prefer text.
The most helpful thing about Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others. It's opened up the ability to contact some folks that have ignored our calls for years but are open to a quick text engagement.
Mongoose/Cadence texting has increased our student response to emails and decreased our workload! Texting a student to check their email is so easy. I love this company.
"We are a small institution with a limited budget; maximizing our time and resources is crucial. In the four months since we implemented Cadence Chat, our bot has assisted more than 450 potential students without anyone from our staff having to step in. Before Cadence Chat, this would have been our people and our time dedicated to answering those questions. Now our bot handles the stress and frees our staff up to focus on maximizing our productivity in other areas!"
Implementing Cadence has allowed us to efficiently reach out and communicate with our students throughout their entire life cycle, from recruitment through alumni.
We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence.
The level of support and access we have to the Mongoose team ensures that we stay on track and never feel alone in our efforts.
Full higher ed lifecycle solutions
Learn more about how our live chat bot can be used across campus to achieve your departmental goals and provide real time support to your prospective, current, and past students.
How can I use Mongoose Chat for admissions/enrollment?
How can I use Live Chat for student success?
How can I use Live Chat for advancement/alumni relations?