Turn Data Into Direction
Gain clear, AI-powered insights from every conversation, driving outcomes across enrollment, student success, and advancement.
As part of the Mongoose Intelligence Hub, Mongoose Performance Insights, Benchmark Insights, and Cognitive Insights transform everyday conversations into strategic insight—revealing sentiment, patterns, and opportunities that help your teams improve engagement. With performance metrics, benchmarking, and sentiment analysis, every message becomes a source of clarity.
Unleash Insights that Shape Engagement
Track Success With Real-Time Conversation Metrics
Understand your engagement metrics—from overall campus health to operational efficiency. Mongoose Performance Insights shows what’s working, where to adjust, and how to improve communication impact over time.
- Use your campus score to evaluate the overall health and effectiveness of conversations
- Measure Time Saved to highlight efficiency gains and prove operational impact.
- Break down performance by organization, team, or user to uncover trends and scale success.
Benchmark Conversations to Set Smarter Goals
Compare messaging performance across teams and institutions to uncover blind spots. Mongoose Benchmark Insights gives you the context to see where you stand, prioritize improvements, and set informed goals.
- Benchmark your conversations against peer institutions and Mongoose-defined best practice metrics.
- Spot gaps and opportunities faster with cross-institution comparisons.
- Gauge progress over time with evolving benchmarks and historical performance trends.
Understand What Your Audience Is Really Saying
Go beyond keywords to reveal the emotional and thematic undercurrents of your conversations. Mongoose Cognitive Insights helps you respond more thoughtfully, anticipate needs, and strengthen messaging.
- Monitor sentiment trends to guide more empathetic communication strategies.
- Adjust tone and messaging based on emotional patterns across conversations.
- Strengthen engagement by responding more thoughtfully based on audience sentiment.
“Mongoose has saved us so much time and allowed us to connect with our alumni in a way that feels personal and meaningful. It’s been an essential tool for us, and we’re excited to see where it takes us next. ”
“Mongoose helps us create conversations that truly engage students and show that we’re listening.”
“Mongoose is more than just a tool—it’s a platform that helps us connect with students in a meaningful way.”
Turn Conversations into Strategic Insight
Dashboards
Review intuitive and actionable visual data.
Sentiment Meter
Measure of positive, neutral, or negative conversations.
Emotional Breakout
Understand the joy, frustration, etc. behind contact responses.
Resolution Status
Monitor if conversations are resolved effectively.
Contact Breakdown
Track conversations per contact (more=better).
Trending Topics
Identify common themes across conversations.
Growth Graph
Visualize conversations and engagement trends over time.
Industry Benchmarks
Compare results to higher ed standards.
Peer Benchmarks
Measure performance against similar institutions.
Time Saved
Calculate hours saved using automation tools.
Campus Score
Evaluate overall conversations across campus.
Insights Cards
Implement AI-recommended next steps and strategies.
Frequently Asked Questions
