Mongoose at a Glance

We empower higher education institutions to build trust and drive outcomes through empathetic, AI-enabled conversation intelligence.

Who We Are

Mongoose is the leading Conversation Intelligence Platform (CIP) for higher education, enabling institutions to engage students, alumni, and prospects through personalized, data-driven communication.

Our mission is to change lives by making conversation intelligence accessible to every institution, helping teams
move beyond transactional messaging to build trust, 
foster relationships, and drive measurable outcomes.

From enrollment and retention to alumni engagement and fundraising, Mongoose empowers institutions to connect at scale while keeping conversations meaningful.

What We Do

Empowering Higher Education with Conversation Intelligence

Every conversation matters. Mongoose’s platform redefines engagement by combining advanced AI, analytics,  and automation technologies  with personalized communication capabilities.

Our Conversation Intelligence Platform:

  • Transforms conversational data into actionable insights to optimize engagement.
  • Enables institutions to connect meaningfully with their audiences across multiple channels, including Text, WhatsApp, and Chat.
  • Fosters trust and measurable outcomes through compliant, empathetic communication.

Our Story & Milestones

Pioneering Innovation in Higher Ed Engagement

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2010

Dave Marshall develops first text messaging solution for a Higher Ed customer.

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2010

Dave Marshall develops first text messaging solution for a Higher Ed customer.

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2014

Mongoose is founded with a vision to revolutionize digital enrollment marketing​.

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2014

Introduced the first text messaging platform for higher education.

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2017

Hosted the first user group, establishing Mongoose as a thought leader in student engagement.

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2018

Surpassed 300 institutional clients, as texting became a core higher ed communication tool​.

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2022

Launched Chat, an AI-powered web chat solution tailored for higher ed use cases​.

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2024

Mongoose expanded its focus, enhancing its Conversation Intelligence Platform to drive even greater AI-powered engagement across higher education.

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2025

Mongoose releases two Benchmark Reports for 4-Year Institutions and 2-Year Institutions, packed with insights from 80M+ messages across 600+ institutions.

Our Values

Adaptable

Adaptable

We innovate to meet evolving institutional and student needs.

a raised hand in auditorium

Empathetic

Empathetic

Every solution is designed with the human connection in mind.

Remarkable

Remarkable

We deliver exceptional results, exceeding expectations at every step.

Accountable

Accountable

We take ownership of outcomes, ensuring every interaction counts.

Meet Our Leadership Team

Mongoose’s leadership team comprises higher ed experts and engagement
specialists dedicated to transforming institutional communication.

Dave Marshall
Founder & CEO

Dave Marshall isn’t just Mongoose’s CEO; he’s the guy who saw a gap in higher ed communication and decided to change the game. Before founding Mongoose, he co-created LiquidMatrix, a platform that helped over 400 institutions better engage students, ultimately leading to its acquisition by Datatel (Ellucian). His expertise goes beyond education, having consulted on digital engagement for the NFL Network, NHL Network, and major sports franchises.

For Dave, this isn’t just business—it’s personal. Having overcome a severe stutter in his late 30s, he knows firsthand the power of clear, accessible, and meaningful conversations. That same philosophy drives Mongoose’s mission to create technology that removes barriers and builds trust. When he’s not shaping the future of student engagement, Dave is on a relentless quest to simplify the complex, believing that removing the unnecessary is a gift to others.

Jua Park
People

Jua Park is a culture builder, change driver, and people strategist. As Mongoose’s VP of People & Talent, she ensures that the company isn’t just hiring great people but creating an environment where they thrive and grow. She has scaled global teams and led organizational transformation at Udemy (NASDAQ: UDMY), Princeton Review (NASDAQ: REVU), and Chorus.ai | ZoomInfo (NASDAQ: ZI), helping fast-growth SaaS and EdTech companies align talent strategy with business success.

With a B.A. in Sociology from UC Berkeley, Jua blends data-driven decision-making with a deep understanding of what makes people tick. When she’s not helping shape the future of Mongoose, she’s exploring new places, indulging her foodie side, or diving into a true crime podcast.

Matt Baker
Product

Matt Baker is all about building smarter, better products that actually make a difference. As AVP of Product, he is steering the ship for Mongoose’s strategic roadmap, UX design, and product intelligence, ensuring that more than 20,000 users and 4,000 teams get the best experience possible. Before joining Mongoose, he spent a decade in higher ed tech, most recently as Senior Director of Product Management at Liaison International, where he managed a $10M+ product portfolio and launched a flagship CRM used across thousands of grad programs.

Before EdTech, Matt held executive roles in strategy and operations, leading businesses through 8x to 15x growth. A B.S. in Economics and B.B.A. in Finance graduate from Iona University, he has a sharp mind for business and a passion for ethical AI and machine learning, inspired by his speech therapist wife. When he’s not building better tech, you can bet he’s digging into how AI can change accessibility in education.

Josie Sutcliffe
Marketing

With more than 25 years in marketing and SaaS growth, Josie Sutcliffe has helped build and scale brands that make an impact. She played a key role in growing Visier’s marketing engine, leading to $125M in subscription sales. As CMO at FintechOS, she fueled 500% NA and 200% EU pipeline growth in six months, and at EdTech provider BibliU, she led a 224% ARR growth surge.

Josie blends data-driven precision with creative firepower, making sure Mongoose’s marketing isn’t just seen but felt. She holds a B.A. in History from the University of British Columbia and is currently pursuing a Global Executive MBA at the University of Cambridge. When she’s not growing brands, she’s sipping great coffee, getting lost in a book, or possibly doing both at once.

Andrew Veatch
Technology

Andrew Veatch is the tech backbone of Mongoose, the guy who helped bring the platform to life by writing its first lines of code. With more than 20 years in EdTech, he has built products that solve real problems for higher ed institutions. Before Mongoose, he helped lead integration efforts at LiquidMatrix, playing a key role in its acquisition by Datatel (Ellucian). Later, as Director of Software Development at Campus Labs, he helped scale the company’s tech operations before its acquisition by HigherOne.

Andrew doesn’t just see problems; he engineers solutions, guiding Mongoose’s product evolution while making sure the technology stays nimble, scalable, and powerful. A SUNY Geneseo graduate with degrees in Computer Science and Psychology, he brings both logic and human behavior into the mix. When he’s not tackling complex challenges, you’ll probably find him cooking, gardening, making music, or wrangling his four daughters.

Jason Porter
Revenue & Customer

Jason Porter brings a sharp focus on growth, strategy, and unlocking new opportunities for Mongoose and its partners. As VP of Revenue, he leads go-to-market initiatives and international expansion, helping colleges and universities get the most out of their engagement strategies. With a strong track record in higher ed tech, Jason has spent the last eight years delivering solutions that make a real difference—most recently at Cayuse, where he expanded the customer base across 13 countries.

He holds degrees in Marketing and Management from the University of Oregon and is a proud Duck who firmly believes this is the year they take the national title. When he’s off the clock, you’ll probably find him hiking, camping, or reliving the magic of a Pearl Jam show—number 35 and counting.

JOIN OUR TEAM

Looking for a career with purpose?

If you’re passionate about transforming engagement in higher education,
we’d love to have you on board.

Explore Open Roles