Enhance Campus Connections with Mongoose AI Chatbot
Next-generation campus chat platform solutions (bot texting) to help you discover future applicants, delight enrolled students, and amplify fundraising performance.
Always Available
Enhance your online visitor experience with the tech they love. Automated, instant support integrated with your website is only a click away.
See Who Connects
Effortlessly gather rich prospect data, understanding who engages while capturing essential details like phone numbers, names, and emails to build stronger relationships.
Actionable Analytics
Measure your chatbots’ performance with a responsive dashboard that tracks conversations, live chat and follow-up requests, self-service, lead, and mobile phone capture rates.
Make it Yours
Personalize your chat experience with custom greetings that invite engagement, reflecting your institution’s unique character and proudly displaying your colors and mascot.
Real results: client performance snapshot
Conversations hosted
Leads captured
Lead capture rate
Think ChatGPT on your website
- Extensive knowledge base: Trained on your institutions’ data to use as a comprehensive information source.
- Natural language processing (NLP): Understands and interprets conversational, nuanced language.
- Sentiment analysis: Deciphers feelings and intent behind user questions.
- Dynamic conversation generation: Fully automated dialogue that is natural, engaging, and personalized.
- Real-time adaptive responses: Provide instant, context-aware responses that adapt to the flow of conversation.
- Multilingual support: Address queries in real-time, regardless of language, ensuring seamless and inclusive communication.
- Scalability: Handle a high volume of inquiries simultaneously, ensuring consistent and timely communication.
Ready-to-use goal-driven templates
- Student Discovery: Collect prospect information that they otherwise would not have provided.
- App Completion & Yield: Create momentum for prospects to help move them along the enrollment cycle.
- Student Engagement: Create a positive student experience by helping them get involved and connected.
- Student Retention: Help your students stay by giving them the answers and tools they need.
- Alumni & Development: Raise awareness for events, make it easier to give, and identify potential donors.
- Affordability & Financial Support: Remove student roadblocks to starting or continuing education.
Benefits of Live Chat in Higher Education
Live chat is quickly becoming the preferred communication channel for students navigating admissions, support, and advising. Unlike phone calls or email, it offers instant, low-friction interaction, enabling institutions to meet students where they are — on their time, in their tone.
Here’s why colleges and universities are turning to live chat to boost engagement and retention:
- Real-time support drives faster decisions
Students get immediate answers during moments of intent — whether they’re exploring programs, applying, or confirming financial aid.
- Improved accessibility and personalization
Features like auto-translation, saved chat history, and device-friendly chat windows help schools support diverse student needs.
- Scalable without sacrificing quality
Agents or chatbots can manage multiple conversations at once — improving service levels without overburdening staff.
- Lower barrier to entry
Many students feel more comfortable using chat than phone calls, especially for early-stage or sensitive questions.
Data-rich conversations
Every chat becomes an insight — allowing schools to analyze intent, topics, and outcomes for ongoing strategy refinement.
What do our clients think?
This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Mongoose is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Mongoose is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
Full higher ed lifecycle solutions
Learn more about how AI Chatbots can be used across campus to achieve your departmental goals.
