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Nov 03 2025

Scaling Engagement Across Departments with Mongoose

Institutions that deploy Mongoose Conversation Intelligence across multiple departments— including Admissions, Student Success,

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NWOSU Scales 24/7 Student Support and Enrollment Engagement with Mongoose Chat

Northwestern Oklahoma State University (NWOSU) expanded its student support model with Mongoose Chat, enabling 24/7 assistance for enrollment, advising, housing, and more. The chatbot has become a cornerstone of NWOSU’s LASSO Center, allowing real-time engagement and follow-up without increasing staff...
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South Texas College Achieves 20-30% Response Rates with Mongoose Text

South Texas College revamped its communication strategy by adopting Mongoose Text, resulting in 20–30% student response rates, a major drop in no-shows, and improved campus engagement. By replacing outdated tools with Mongoose’s automation and analytics, STC streamlined outreach across all...
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Shelton State Boosts Dual Enrollment by 68% with Mongoose

Overview Shelton State Community College modernized its student outreach with Mongoose Text and Chat, achieving a 68% increase in dual enrollment and significant gains in freshman and transient enrollment. With full CRM integration and automated yet personal communication, SSCC transformed...
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OSU-Cascades’ Enrollment Strategy: Increasing Student Outreach by 58% with Mongoose

Overview OSU-Cascades improved student engagement, event participation, and reduced summer melt by 58% using personalized texting with Mongoose, supporting its long-term enrollment growth goals. +58% increase in contact rates with admitted students (from 36% to 57%) 60% of webinar registrations...
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85% Enrollment Likelihood Tied to Mongoose Text Conversations at MSUM

MSUM boosted enrollment and improved event attendance by using Mongoose to transform generic texting into authentic, personalized conversations that drive action and build trust. 85% enrollment likelihood for students who exchanged 16+ texts 70% enrollment likelihood from students who replied...
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Lake Land College Triples Student Engagement in TRIO Program Using Mongoose Text

Lake Land College significantly improved student engagement, program participation, and multilingual outreach by replacing impersonal mass messaging with Mongoose's personalized, two-way texting across departments. 3x TRIO program participation: From 2% to 6%—a 200% increase Multilingual messaging enhanced inclusion (Haitian Creole,...
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How Frostburg State University Improved Family Engagement and Reduced Enrollment Melt with Mongoose Text

Overview Frostburg State University reduced enrollment melt by 3% and significantly improved family engagement using Mongoose Text to support first-gen students and streamline admissions communication. 3% reduction in summer melt for the incoming class of 2022 More family engagement in...
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Jacksonville State University Increases Enrollment by 28% with Mongoose Text

Overview Jacksonville State University (JSU) transformed student recruitment with Mongoose Text, integrating it into Ellucian Recruit to increase student engagement, automate outreach, and combat summer melt—ultimately boosting enrollment by 28% over three years. 28% total enrollment growth (2019–2022), with records...
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University of Central Oklahoma Decreases Campus No-Shows by 10% with Mongoose

Overview The University of Central Oklahoma (UCO) improved prospective student engagement and reduced campus visit no-shows by 10% in just six months after implementing Mongoose Text. Seamless integration with Ellucian Recruit enabled timely, personalized communication that kept students on track...
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