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Oct 05 2026

How Onondaga Community College Built a Campus-Wide Communication Model with Mongoose

TL;DR Onondaga Community College has spent eight years building a campus-wide texting model with Mongoose: about 50 staff across

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How UNF Beat Its Giving Day Donor Target by 1,134 Donors

TL;DR Donors give, and stay subscribed, when a text is clearly about the thing they care about. The University of North Florida’s Annual Giving team turned Mongoose from a lightly used tool into a segmented, year-round donor engagement texting program....
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How JSU Gets a 21 Percent Response Rate on Graduate Inquiry Texts

TL;DR Jacksonville State University’s graduate admissions team is five people, and its students are busy adults who don’t always open email or pick up the phone. With Mongoose Text, connected to Ellucian Recruit, the team sends recruiter-signed, personalized texts at...
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How Gwinnett Tech Supports 13,000 Students With a Four-Person Call Center

TL;DR Gwinnett Technical College has grown enrollment more than 40% in five years, to just under 13,000 students, while its call center is still four staff members and a manager. The college has used Mongoose Text since 2017 and added...
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Scaling Engagement Across Departments with Mongoose

TL;DR When admissions texts from a CRM, student services sends email, and advancement mails postcards, students get overlapping messages and staff repeat each other’s work. These six institutions put multiple departments on one engagement platform with shared inboxes, segmentation, and...
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How NWOSU Offers 24/7 Student Support with Web Chat

TL;DR Northwestern Oklahoma State University (NWOSU) had an outdated website, emails that went unanswered, and no way to see what students needed after hours. As part of a Title III grant, its LASSO Center launched Mongoose Web Chat with live...
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How South Texas College Earns 20 to 30 Percent Response Rates With Text

TL;DR Spreadsheets and telemarketing can’t keep up with a 29,000-student community college, and texting can. South Texas College (STC) chose Mongoose Text as its campus-wide platform for community college texting, connected it to Campus Management Radius, and rolled out campaigns...
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How Shelton State Grew Dual Enrollment 68 Percent With Text

TL;DR A small admissions team can’t scale outreach from spreadsheets, but automated, two-way texting tied to the CRM can. Shelton State Community College (SSCC) in Tuscaloosa, Alabama, connected Mongoose Text and Web Chat to TargetX and saw results within three...
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How OSU-Cascades Lifted Its Contact Rate From 36 Percent to 57 Percent

TL;DR A text first and a phone call second reaches more admitted students than either channel alone. Oregon State University – Cascades adopted Mongoose in early 2024, connected to Slate, to reach students who weren’t answering calls or reading email....
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How MSUM Found 16+ Texts Mean an 85 Percent Chance of Enrolling

TL;DR The more a prospective student texts with your admissions team, the more likely they are to enroll. Minnesota State University Moorhead (MSUM) has used Mongoose since 2017, texting prospective students from real ten-digit numbers and turning group messages into...
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