How Gwinnett Technical College Scaled Student Support Without Expanding Staff

SUNY Dutchess Community College (DCC) unified four key departments—Admissions, Advising, Student Activities, and Financial Services—on Mongoose’s Conversation Intelligence Platform to improve student communication, reduce overlap, and streamline engagement. With targeted campaigns and sentiment tracking, DCC increased texting volume by 133%...

Lake Land College significantly improved student engagement, program participation, and multilingual outreach by replacing impersonal mass messaging with Mongoose's personalized, two-way texting across departments. 3x TRIO program participation: From 2% to 6%—a 200% increase Multilingual messaging enhanced inclusion (Haitian Creole,...

Overview Carnegie Mellon University revitalized its alumni engagement by using Mongoose’s creative texting tools, resulting in a 170% increase in campaign responses and deeper alumni-student connections. 170% increase in alumni responses (from 182 to 492) 9,739 texts sent in one...

Montcalm Community College (MCC), a rural two-year college in Michigan, improved student success and engagement by implementing Mongoose as a core part of its success coaching strategy. Through consistent, coach-led texting and smart automation, MCC built stronger relationships with students...