Elevate Student Success with Conversation Intelligence

Mongoose helps teams identify at-risk students earlier and engage them with personalized, timely messages across Text, Chat, and WhatsApp—improving follow-through.

Yes. You can send wellness check-ins, automate referral links, and ensure students receive empathetic support, while monitoring sentiment and follow-up needs.

Advisors can manage conversations in shared or personal inboxes, use templates and AI-generated messages for quick check-ins, and track student progress through tagging and segments.

Mongoose’s Conversation Intelligence reveals sentiment, emotional tone, trending concerns, and resolution status—helping teams spot patterns and prioritize outreach.

You can automate reminders for appointments, academic deadlines, tutoring sessions, and more—removing barriers before they become obstacles.

Yes. Use segments and tags to group students by retention risk, program, year, or support need for targeted, high-impact communication.

Absolutely. Housing, wellness, TRIO, financial aid, and other student support teams can all use Mongoose to collaborate and communicate effectively.

Yes. Mongoose integrates with leading CRMs and SIS platforms, keeping student data aligned so outreach can be timely, accurate, and informed by real-time status changes.

AI Assistants and Smart Messages provide always-on support, allowing students to ask questions or receive guidance even after hours.

Unlike basic CRM texting, Mongoose is a Conversation Intelligence Platform. It goes beyond one-way messaging to analyze sentiment, track resolution status, and deliver personalized, multi-channel support that improves retention.

Yes, Mongoose is built to support equity-focused outreach, including personalized communication with first-generation students. Through its Conversation Intelligence Platform, institutions can engage students via text, WhatsApp, and chat, delivering empathetic, timely, and culturally aware support at scale.

First-gen students often balance work, family, and school, and may be unfamiliar with campus processes. Mongoose helps by automating reminders (like registration deadlines), offering two-way support via Smart Messages, and giving advisors tools to identify which students need extra guidance. Schools can use AI-driven insights to spot confusion early and tailor messages based on student needs, improving access, confidence, and persistence.

Mongoose uses AI-powered sentiment analysis to show advisors how students feel, not just what they say. Whether a student is frustrated about financial aid or relieved about getting into a class, Mongoose detects emotional tone in messages and flags it for follow-up.

This helps advisors prioritize students who may be overwhelmed, confused, or disengaged, especially when caseloads are large. Sentiment tracking also shows trends over time, helping institutions refine outreach strategies, identify at-risk groups, and respond with empathy. For example, check-ins with high-resolution and positive sentiment have been shown to boost retention and student satisfaction.

Mongoose offers real-time messaging, AI chat assistants, and Smart Messages that housing and wellness teams can use to streamline support and boost student wellbeing. Teams can send proactive messages about housing deadlines, roommate surveys, or move-in instructions, and follow up with automated responses or live chat when needed.

For wellness and mental health outreach, Mongoose enables gentle, consistent check-ins and lets staff detect signs of stress through emotion and sentiment tracking. Students are more likely to engage via text than email or phone, and Mongoose makes that communication seamless, scalable, and compliant across platforms.