Elevate Student Success with Conversation Intelligence
Help every student belong, engage, and thrive.
Student success is under pressure. Retention rates are slipping. Mental health concerns are rising. And students—especially first-gen, low-income, and marginalized learners—are falling through the cracks. Too often, outdated systems and fragmented communication leave success teams overwhelmed and students underserved. Mongoose empowers success teams to reach students with proactive, personalized support—strengthening connection, boosting retention, and ensuring no student feels invisible.
Turn Student Outreach Into Success Results
Built for measurable student success
Of routine website inquiries automated at McLennan Community College
Student retention rate increase from outreach at Carroll University
Student retention rate successfully achieved at Carroll University
Increase in engagement from targeted TRIO campaigns at Lake Land College
Empowering Student Success Teams to Increase Retention
Foster Holistic Student Engagement
Deliver timely, tailored messages that meet students’ academic, financial, and wellness needs. Mongoose empowers institutions to foster deeper connections that encourage persistence and belonging.
Simplify Support Processes for Students
Automate appointment reminders, financial aid follow-ups, and resource links to reduce barriers and streamline access to critical services. Mongoose ensures students can easily navigate their academic journey.
Enhance Communication Across Channels
Engage students seamlessly across Text, Chat, and WhatsApp, delivering impactful and real-time communication that aligns with their preferences.
Use AI-powered insights to deliver smarter, personalized, and empathetic outreach throughout the entire student lifecycle.
Uncover sentiment, emotional tone, resolution status, and trending topics with Conversation Intelligence.
Use AI-powered insights to refine student success strategies, boost engagement, and make smarter decisions. These insights help teams follow up with the students who need it most, address challenges early, and guide them more effectively toward graduation.
By understanding how students feel, what they need, and whether their concerns have been resolved, teams can identify hesitation early, anticipate risk, and deliver timely, personalized support that improves retention.
“Mongoose lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.”
“The level of support and access we have to the Mongoose team ensures that we stay on track and never feel alone in our efforts.”
“Mongoose is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.”
The Tools That Move Admits Forward
Personal Inboxes
Directly manage one-to-one outreach with students.
Shared Inboxes
Collaborate on student conversations in one inbox.
Tagging
Track student risk, program status, or advisor ownership.
Smart Messages
Trigger proactive nudges based on student engagement.
Segments
Group students engagement level or academic status.
Campaigns
Measure student success outreach across touchpoints.
AI-Suggested Replies
Save time with context-aware responses for student support.
AI Assistants
Use chatbots to answer student questions 24/7.
Dashboards
Visualize student engagement trends and risk indicators.
Sentiment Meter
Measure student sentiment: positive, neutral, negative.
Emotional Breakout
Understand student emotions behind support conversations.
Resolution Status
Monitor resolution rates for student questions.
Trending Topics
Identify common themes in student support conversations.
Growth Graph
Track engagement trends and risk signals over time.
Time Saved
Calculate hours saved through automation and AI tools.
Industry Benchmarks
Compare student engagement to higher ed standards.
Frequently Asked Questions
