Mongoose Updates: The Latest News and Features
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Simpler Navigation. Smarter Conversations.
October 2025
Experience Mongoose’s redesigned Conversation Intelligence Platform, now built for clarity, speed, and connected insight. Our new navigation brings every channel and tool together under one unified experience, so you can move effortlessly between Text, Chat, WhatsApp, and Dashboards.
What’s New:
- Streamlined Side Navigation: Find your profile, dashboards, conversations, tools, and insights all in one organized, modern menu.
- Always-On Top Bar: Compose messages, get quick help from Otto, or access tips instantly—no matter where you are in the platform.
- Personalized Controls: Favorite teams, switch roles seamlessly, and tailor your workspace for how you work best.
- Integrated Support Hub: Access the Help Center, Product Alerts, and Marketplace directly within your navigation for faster answers and updates.
The Result: Now everything is connected and easy to learn. Whether you’re a new user or a seasoned pro, Mongoose makes it easy to move between conversations, insights, and actions—all in one cohesive, intuitive experience.
Automating WhatsApp-to-CRM Connections
October 2025
Eliminate manual uploads and keep your CRM effortlessly in sync with WhatsApp. Mongoose’s FTP Integration now supports two-way data flow between your CRM and WhatsApp, making it easier for institutions to connect with international students at scale.
What’s New:
- Automated Contact Imports: Seamlessly include WhatsApp phone numbers with your contact imports to launch targeted outreach without manual work.
- Message Activity Exports: Capture every WhatsApp message and response back into your CRM for accurate reporting and smarter engagement tracking.
- Custom Field Mapping: Use dedicated WhatsApp fields to ensure clean data separation from SMS and precise message routing.
- Centralized Opt-Out Management: Maintain compliance and control with unified opt-out handling across channels.
The Result: Save time, reduce manual effort, and connect with more contacts over WhatsApp—all as part of Mongoose’s unified Conversation Intelligence Platform.
Instantly See Which Conversations Need Your Attention
September 2025
Conversation Resolution is built into the Mongoose Conversation Intelligence Platform, giving higher ed teams visibility into unresolved messages. It helps teams respond quickly, close every loop, and track outcomes.
- See which conversations need action: Unresolved conversations are highlighted so nothing slips through the cracks.
- Guarantee conversations end with clear outcomes: Every interaction moves forward with a timely, complete resolution.
- Improve outcomes with timely follow-ups: Keep enrollment funnels, retention efforts, and donor pipelines on track.
- Show leadership measurable resolution rates: Track and share outcomes across teams and inboxes to demonstrate impact.
Bulk Imports
August 2025
Adding WhatsApp contacts just got faster and more flexible. Whether you’re targeting domestic audiences or connecting globally, you can now import WhatsApp numbers in bulk.
- WhatsApp Imports – Bulk upload WhatsApp numbers directly
- Global Support – Import both domestic and international WhatsApp numbers in the same file
- Smart Handling – Choose to “infer” mobile numbers when only WhatsApp data exists
- Flexible Formatting – International numbers work with or without spacing
WhatsApp Segments: Bulk Messaging
July 2025
Segments just got smarter—now with full support for our WhatsApp module. You can now send approved WhatsApp messages to segmented lists of contacts, just like you do with Text. It’s never been easier to reach international students, parents, alumni, and WhatsApp-first audiences—at scale.
- Bulk Sends with Familiar Builder – Same experience as texting
- Added WhatsApp Fields – Consent, number verification, and country
- Segment Preview Stats – Opt-ins, opt-outs, and total availability
- Contact Breakdown – View accurate counts for message eligibility
Mongoose Recap and Roadmap
H1 2025:
- We’ve Evolved: Now a true Conversation Intelligence Platform, Mongoose empowers institutions to deliver more strategic, personalized, and insight-driven conversations across the higher ed lifecycle. It’s not just about notifications—it’s about understanding why people engage, what drives them to act, and what matters most.
- Conversation Intelligence Dashboard: Your team’s front door to Mongoose. Track resolution status, sentiment, emotion, and trending topics to help guide follow-ups and decision-making.
- True WhatsApp Outbound: Start global conversations proactively — simply add a contact and send your first message. Ideal for connecting with international students, parents, and alumni.
Coming in 2026:
- AI Assistants: Expanding capabilities to enhance automation and conversation support.
- Intelligence Hub: Modules for performance, benchmarking, and behavior.
Auto-Archive Opt-Out Messages
May 2025
Managing opt-outs just got a whole lot easier. With the new Auto-Archive setting, Shared Inboxes can now automatically archive incoming opt-out text messages—like STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL—so your team can stay focused on conversations that matter.
- New Setting: Available in Shared Inbox settings
- Defaulted OFF for existing Inboxes; Admins can toggle it ON
- New Inboxes: Auto-Archive is ON by default
No more manual archiving — let Mongoose automatically help keep your inbox organized.
Add WhatsApp Contacts Manually
May 2025
You can now add WhatsApp contacts manually:
- Add a new WhatsApp contact directly from “Compose”
- Works in any Text Inbox with WhatsApp access
- Select communication channels (Text, WhatsApp) at the time of adding
This makes it easier than ever to connect with new students, parents, or donors across channels.
New Contact Detail Pages + Verified Status
May 2025
See the full picture for every contact in one place.
- New Contact Detail Pages show Text and WhatsApp channels opt-out status and verified status
- Text Verified: Number is valid and mobile
- WhatsApp Verified: Message successfully delivered
- WhatsApp Unverified: Imported or added but not yet delivered
- WhatsApp Failed: Message could not be delivered
Clear status indicators help teams manage communication expectations and improve engagement.
WhatsApp “Read” Status
May 2025
Get more visibility into contact engagement on WhatsApp.
- See Read status on messages (You can see it, contacts cannot)
- Filter or sort by Read status coming soon in Sent Details
Chat: Salesforce and Slate Integration UI
May 2025
We’ve made it easier to manage Salesforce and Slate Chat integrations without help from Support or Dev teams.
- Add integrations via your settings
- No changes to actual imports
- UI access is for Admins only
Timezone Clarity
April 2025
With new timezone clarity across the Message Scheduler, Scheduled Message page, and Sent Details page, users now get clear indicators when their local time differs from their organization’s. Whether you’re in the same timezone or not, you’ll always see exactly when a message is scheduled to go out — helping teams align, reduce confusion, and improve message timing.
- Users in a different timezone than their Org will now see explicit timezone labels.
- Users in the Org’s timezone will also see their time zone listed for confirmation.
- These updates ensure everyone knows when a message will send — regardless of location.
Inbox Efficiency Tools
April 2025
We’ve made WhatsApp Inboxes act more like your Text Inboxes. With new tools like search, filters, bulk actions, and assignment-based sorting, your team can now work faster, stay organized, and better manage WhatsApp conversations at scale.
- Search by Name, ID, or Mobile
- Filter by Read/Unread or Assignment status
- Use Bulk Actions including “Marketing Opt-Out”
- Sort messages by new or old
Conversation Intelligence Dashboard
March 2025
Understand the why behind your conversations with the all-new Mongoose Conversation Intelligence Dashboard — a powerful new way to analyze sentiment, resolution outcomes, engagement trends, and more. Get visibility into the sentiment and emotion of your outreach, see how many conversations are being resolved, track how often contacts engage, and discover the topics that matter most. Insights are available at the organization, team, and individual level, so every user can understand their impact — and use these insights to guide smarter outreach and improve results.
