How Gwinnett Tech Supports 13,000 Students With a Four-Person Call Center

TL;DR When admissions texts from a CRM, student services sends email, and advancement mails postcards, students get overlapping messages and staff repeat each other’s work. These six institutions put multiple departments on one engagement platform with shared inboxes, segmentation, and...

TL;DR Students who stall on the way to enrolling often just need someone to ask if they need help, and a text is the easiest way to ask. Gateway Technical College in Southeast Wisconsin has used Mongoose for more than...