Scaling Engagement Across Departments with Mongoose

Institutions that deploy Mongoose Conversation Intelligence across multiple departments— including Admissions, Student Success, and Advancement—are seeing measurable growth in enrollment, retention, and donor engagement. By centralizing communications under one platform, schools eliminate silos, reduce inefficiencies, and deliver a consistent, empathetic student experience.

Key Highlights:

• Up to 133% increase in student engagement (Dutchess CC)
• 84% enrollment growth in Notre Dame’s online Data Science program
• 8.7% overall enrollment increase at McLennan Community College
• 200% boost in TRIO participation through multilingual outreach (Lake Land College)
• One platform powering Admissions, Financial Aid, Advising, Student Success, and Advancement

Institutions that deploy Mongoose Conversation Intelligence across departments—including Enrollment, Student Success, Advancement and more—are seeing exponential gains in enrollment, retention, and donor engagement. This cross-campus approach breaks down silos, reduces inefficiencies, and creates a consistent, empathetic student experience.

How Colleges and Universities Are Unifying Communications with One Platform

The Opportunity: Centralized Engagement = Exponential Results

Fragmented communication systems are one of the most common pain points in higher ed. Admissions may text out of a CRM, Student Services may email, and Advancement might rely on mailers or uncoordinated emails—creating confusion for students and duplicate work for staff.

Mongoose’s Conversation Intelligence Platform brings all departments into one shared ecosystem. The result? Smarter messaging, deeper relationships, and measurable results across the entire student journey.

Dutchess Community College

Departments: Admissions, Advising, Financial Services, Student Activities

Dutchess Community College saw a 133% increase in message volume without spiking opt-outs by coordinating smart, segmented texts across four core teams. Weekly event reminders, nudges for financial deadlines, and strategic admissions follow-ups created a web of support.

“Mongoose helps us create a spider web of support. We’re reaching students with empathy and relevance, not just information.“

Brian Sondley, Associate VP for Enrollment and Student Success at Dutchess community college

University of Notre Dame – Online Master’s in Data Science

Departments: Admissions, Student Success, Alumni Relations

A lean Notre Dame team used Mongoose to shift from long, ignored emails to concise texts with record-breaking impact. Enrollment grew 84% over two years, while alumni and current students were re-engaged through personalized messages.

“Now that we’ve mastered texting for admissions, we’re scaling it for student success and alumni.“

Samantha Adamczewski, Associate Director of the Online Master’s in Data Science program at university of Notre Dame

McLennan Community College

Departments: Admissions, Advising, Financial Aid, Student Success, Title IX

With 28 teams using Mongoose, McClennan Community College built a unified communication strategy that included real-time chatbot support, outreach to 8,000+ students, and an 8.7% enrollment lift.

“[Mongoose is] flexible, easy to use, and the support we receive is top-notch. We’ve seen real results.“

Dustie Hamilton, Director of Enrollment Systems at MCLENNAN COMMUNITY COLLEGE

Montcalm Community College

Departments: Student Success, Advising, Financial Aid, Events, Communications

By replacing disjointed tools with Mongoose’s Conversation Intelligence Platform, Montcalm ensured that even part-time staff could deliver consistent communication. They use the platform to reach students across functions, whether checking in on advising or announcing campus-wide initiatives.

“Mongoose makes communication feel personal. That’s what makes it so effective.“

Lisa Gardner, Director of Student Success and Advising at Montcalm COMMUNITY COLLEGE

Lake Land College

Departments: TRIO, Financial Aid, Adult Education, Student Communications

Lake Land College tripled engagement in its TRIO program (from 2% to 6%) using segmented, multilingual messaging in Haitian Creole, French, and Spanish. Staff across departments now text in real-time, helping drive financial aid form completion and boost event attendance.

“Instead of just sending out information, we’re able to engage students in real conversations.“

Peighton Hinote, Coordinator for Student Communication and Initiatives at Lake Land COLLEGE

Gateway Technical College

Departments: Enrollment, Advising, Financial Aid, Registrar, Student Support

Gateway Technical College’s team replaced CRM-based texting with Mongoose Text and saw a 60% increase in deposits year-over-year. Automation and shared inboxes cut staff workload while making conversations feel more personal.

“Mongoose is the tool nobody complains about. It just works.“

Amanda Robillard, CRM Technology Manager at Gateway TECHNICAL COLLEGE

Why It Works: Mongoose’s Enterprise-Wide Value

Mongoose enables institutions to reduce vendor sprawl, unify communication workflows, and unlock budget efficiencies by eliminating point solutions

The Mongoose Difference, at Scale

“We call ourselves a one-stop shop, and the chatbot helps us prove it.”

Lisa Cline, Director, NWOSU (Admissions + Student Success)

“Our alumni are some of our best recruiters; if we can engage them meaningfully, that helps admissions too.”

Samantha Adamczewski, Associate Director, Notre Dame (Admissions + advancement)

“Mongoose has helped us close communication gaps that used to cost us enrollments. Now it’s helping us bring students across the finish line.”

CARRIE PARWORTH, Executive Director, Gateway Technical College (admissions + Student success)

Ready to Scale Mongoose Enterprise-Wide?

Whether you’re expanding from one department or starting fresh, institutions across the country are proving the ROI of cross-campus texting, chat, and WhatsApp. Let’s talk about what scaling Mongoose can look like at your institution.

Download the Full Case Study

Institutions are using Mongoose campus-wide to drive outcomes across the entire student lifecycle.

FAQs

What is Mongoose Conversation Intelligence?

Mongoose Conversation Intelligence is a unified communication platform for higher education that enables two-way texting, chat, and WhatsApp across departments like Admissions, Student Success, and Advancement.

How does Mongoose support multiple departments?

Through shared inboxes, segmentation, and CRM integration, Mongoose allows cross-functional teams to communicate seamlessly while maintaining a consistent voice and avoiding message overlap.

Which schools use Mongoose across departments?

Examples include Dutchess Community College (Admissions, Advising, Financial Aid, Student Activities), McLennan Community College (28 departments), and Notre Dame’s Online Data Science Program (Admissions, Student Success, Alumni Relations).

What measurable results do schools see?

Institutions report double- and triple-digit gains in student engagement, including 133% message volume increases, 84% enrollment growth, and 8.7% overall enrollment lifts.

How does Mongoose integrate with CRMs and systems?

Mongoose integrates with leading systems like Slate, Banner, Salesforce, and Colleague, syncing data for real-time communication and reporting.

Can Mongoose support multilingual or international communication?

Yes. Institutions like Lake Land College use Mongoose to send multilingual texts in Spanish, Haitian Creole, and French, helping reach diverse and international student populations.

Is Mongoose compliant with higher ed communication standards?

Absolutely. The platform supports FERPA, TCPA, and GDPR compliance, ensuring student data and communication preferences are respected.