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Blog Enrollment

AI in Higher Ed: The Future of Enrollment Management

US colleges and universities are navigating how to use AI technology to streamline enrollment management as demand for real-time, personalized student interactions increases. Up to 57% of higher education leaders claim their institution sees AI as a ...

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Blog Communications Student Success

The Role of Multi-Channel Communication in Student Success

More than one in three students considered stopping out in 2024, with 64% indicating mental health concerns as the primary reason, according to the Gallup-Lumina State of Higher Education Report. To keep struggling students enrolled and on track ...

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Advancement Blog Communications Edtech Enrollment Student Success Webinars

Empathy and AI: Rethinking Higher Ed Conversations

AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...

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Case Studies

Duke Health Increases Giving Tuesday Donations by 47% with Mongoose Text

Duke Health’s donor engagement strategy has reached new heights thanks to Mongoose Text. By replacing an outdated keyword-based texting system with Mongoose’s interactive, two-way platform, Duke Health increased Giving Tuesday donations by 47%, ...

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A young woman in a red coat holding books and checking her smartphone.
Blog Communications

5 Ways Conversation Intelligence Enhances Admissions Communication

Nearly half of high school students begin researching colleges in their sophomore year or earlier, yet only 22% fully understand the application process, according to the 2024 National Prospective Student Survey from Hanover Research. Admissions ...

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Blog Student Success

How to Improve Student Retention by Going Beyond Basic CRM Tools

For dedicated higher education student success teams—that is, VPs of Student Success and Retention, Directors of Academic Advising, and Directors of Academic Support, or similar roles—getting college students enrolled is just the beginning. Now, ...

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Three college students walking together outside a university building, smiling and carrying books.
Case Studies

OSU-Cascades’ Enrollment Strategy: Increasing Student Outreach by 58% with Mongoose

Overview Oregon State University – Cascades (OSU-Cascades) is a growing institution committed to expanding access to higher education in Central Oregon. To increase student enrollment from 1,300 to 2,200 students by 2030, the university needed a ...

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An empty university lecture hall with rows of wooden seats facing the front.
Blog Communications Enrollment

How Conversation Intelligence Addresses the Enrollment Cliff

The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...

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A woman in a hallway holding a laptop and checking her smartphone.
Advancement Blog Communications Enrollment Student Success

How Conversation Intelligence Prevents ‘Ghosting’ in Higher Ed Communication

For many enrollment and admissions teams at colleges across the US, getting prospective students to commit—that is, to submit completed, timely applications that lead to admissions offers and enrollment—is a persistent challenge; too many ...

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A young man sitting outdoors working on a laptop.
Blog Communications Enrollment

New Year, New Strategies: Admissions Planning Tips for Higher Ed Leaders

As the calendar turns to 2025, admissions and enrollment teams have an opportunity to refine strategies and focus on building stronger connections with prospective and current students. A new year is the perfect time to revisit communication ...

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