What Your CRM Can’t Do (And Why Slate Schools Still Need Mongoose)
Slate CRM manages applications and campaigns well. See how Mongoose's Shared Inboxes add the two-way conversations your team also ...
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Inbox Assistant
Oct 15 2026
Text, Chat, or AI Agent? How the Pieces of the Mongoose Platform Work Together
TL;DR Text, Web Chat, WhatsApp, and the Inbox Assistant work together as one multi channel communication platform, so the harder
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Higher Ed Text Messaging Benchmarks: What 53 Million Messages Reveal About 4-Year College Engagement
TL;DR Mongoose’s 2026 State of Engagement in Higher Ed benchmark report analyzed 53.4 million messages across Text and Web Chat at 411 four-year colleges and universities, the largest higher ed text messaging dataset of its kind. The student ...
AI Agents vs. AI Chatbot for Higher Education: FAQ for Admissions, Student Success, and Advancement
If you’re evaluating AI Agents for your institution, you’ve probably asked some version of the same question: is this just an AI chatbot for higher education with a new name, or something different? This FAQ answers that directly, along ...
Is Your CRM Enough? How to Tell in 10 Minutes
Is your CRM enough on its own? This diagnostic walks you through six quick, honest questions to check whether your team is closing the follow-up and coordination gaps that quietly cost you enrollments and at-risk students, or just storing data while ...
Early Wins with Mongoose: What Real Customers Say About Getting Started
Getting started with a new student engagement platform is usually the part nobody talks about, but it’s often where teams learn the most. This post pulls real, named moments from Mongoose customers in their first weeks and months: A SUNY ...
How to Tell if Your Student Communication Strategy is Working
Most institutions in higher education still judge their communication strategy by one number: the open rate. That number tells you a message landed, not whether the student got help, replied, or moved forward. This piece walks through how to measure ...
Not All AI is Built for Higher Ed: What Institutions Should Actually Demand From AI
Generic AI tools like virtual assistants, off-the-shelf chatbots, and repurposed generative AI weren’t built for the complexity of higher ed student situations. That shows when students stop engaging. AI agents in higher education do something ...
3 Ways Institutions Lose Students After They Apply
Summer melt is one of the most studied and least solved challenges in college admissions. Students apply, get accepted, and then quietly disengage before they ever set foot on campus. This post breaks down the three post-application breakdowns that ...
5 Signs Your Follow-Up Process is Broken
Most enrollment and student success teams aren’t failing because they don’t care. They’re failing because their follow-up process was never built to handle the volume in front of them. This post walks through five of the most ...