Turn Data Into Direction with Intelligence Hub
Clear, actionable, and AI-powered insights across conversations with prospects, students, alumni, and donors.
Mongoose Performance Insights, Benchmark Insights, and Cognitive Insights help you transform conversations into intelligence—uncovering patterns, measuring impact, and revealing opportunities to drive better outcomes.
Unleashing Intelligence That Shapes Higher Ed
Instantly Turn Every Message Into a Metric
Analyze sentiment and emotion across your conversations to reveal how audiences truly feel. Mongoose Cognitive Insights helps you personalize messaging, strengthen emotional connections, and improve engagement outcomes.
- Monitor sentiment trends to guide more empathetic communication strategies.
- Identify emotional shifts to adapt messaging before issues escalate.
- Track conversation volume over time—the more conversations contacts have, the greater your outcomes.
Outperform Your Peers With Smarter Comparisons
Expand your analysis across teams and institutions to uncover gaps and growth opportunities. Mongoose Benchmark Insights helps you prioritize improvements, set informed goals, and see where you stand.
- Benchmark your conversations against peer institutions and Mongoose-defined metrics.
- Focus efforts faster by seeing where you outperform—or fall behind—industry standards.
- Optimize conversation strategy by understanding the best days and times to send messages.
Uncover Hidden Sentiment of Conversations
Analyze conversation sentiment, emotion, and topics to reveal deeper audience understanding. Mongoose Cognitive Insights helps you uncover motivations, anticipate needs, and create more meaningful, personalized experiences.
- Monitor sentiment trends to guide more empathetic communication strategies.
- Adjust tone and messaging based on emotional patterns across conversations.
- Strengthen engagement by responding more thoughtfully based on audience sentiment.
“Having used Mongoose at Yale, I knew it would be a great fit at Brenau. The ability to personalize messages has helped us build stronger connections with our alumni community.”
“Mongoose is an incredibly user-friendly system, which is critical for getting staff to actually use it. The integration with Slate and Colleague was straightforward, and the support we’ve received has been phenomenal. It’s become an essential tool for our enrollment and student success efforts.”
“Mongoose lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.”
Tools That Turn Conversations Into Intelligence
Dashboard
Your Insight Home for conversation intelligence.
Sentiment Meter
Measure of positive, neutral, or negative.
Emotion Breakout
Joy, confusion, interest etc. behind audience responses.
Resolution Status
Monitor if conversations are resolved effectively.
Contact Breakdown
Track conversations per contact (more=better).
Trending Topics
Identify common themes across conversations.
Growth Graph
Visualize conversations and engagement trends over time.
Industry Benchmarks
Compare results to higher ed standards.
Peer Benchmarks
Measure performance against similar institutions.
Time Saved
Calculate hours saved using automation.
Campus Score
Evaluate overall conversations across campus.
Insights Cards
AI-recommended next steps and strategies.
Frequently Asked Questions
