Privacy Policy

Mongoose Research, Inc. (“Mongoose”, “we”, “our”)  values the privacy of our website visitors and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, as well as that provided by your associated institution or organization (“Partner”) and our practices for collecting, using, maintaining, protecting, and disclosing that information — as well as the choices you have about how we use your information.

This policy applies to our websites, including information gathered via those sites, as well as information gathered offline, provided by Partners, or collected through the use of our products/services.

This policy does not pertain to the usage of our products and services, or any information provided/processed related to students and other contacts that interact with chat, text, or other functionality provided by our products and services.

Personal Information Collection and Usage

We collect information that alone or in combination with other information, can identify or relate to a specific individual or household (“Personal Information”). This includes information you provide voluntarily when you register and use our services, request information, sign up for newsletters, or interact with our chatbots. We may also collect information automatically, such as usage information, device identifiers, location, and other general browsing or usage data.

If you are an authorized user of our products and services, your institution/organization may additionally provide Personal Information to allow access to the services provided.  That would include, but not be limited to, your name, email address, phone and other contact information.

Usage information is collected automatically through several means, including but not limited to:  cookies, tracking pixels, and embedded scripts.  These technologies are employed to understand your usage of our website and remember your interactions. Cookies help our systems recognize you if you return to the website at a later date.  These technologies, either provided by us, or by third parties, can be used to personalize your interactions with our site, as well as target relevant ads to you on other sites. Cookies can be turned off via your browser settings; however, the website functionality may be impacted by this decision.

We use your information described above to process transactions, provide you with information, products, services, or suggestions you request or may be interested in, send or display special offers or advertisements, verify your email address, improve our services and products, and communicate with you regarding your use of the services and changes to our policies. 

We may also aggregate Personal Information in a format that does not identify you and use the aggregated information to analyze the effectiveness of our services, improve and add features to our services, and for other similar purposes

Information Sharing

We may share your Personal Information with service providers, for administrative and legal reasons, for business transitions, and additionally for other purposes with your consent. 

We may share your Personal Information with other entities that provide required services, such as email messaging, advertising, and contractual and payment services.  These providers are vetted for standards around confidentiality, security, and data privacy — and their use and disclosure of shared information is restricted.

We may also share non-Personal Information, such as aggregate or de-identified user statistics, demographic information, and related insights with our Partners and third parties for our marketing and advertising purposes.

Analytics Providers

We work with network advertisers, ad agencies, analytics service providers, and other vendors to provide us with information regarding traffic to the services, to serve our advertisements on other websites, and to provide us with information regarding the use of the services and the effectiveness of our advertisements.  Usage information may be shared with those services and those services may also use cookies and other technologies as described above to collect information about browsing activities and interactions with other websites.

Consumer’s Rights

Depending on where you live and the law governing your Personal Information, you may have certain rights, such as updating your account information, controlling emails from Mongoose Research, Inc., closing your account, and accessing, correcting, amending, or deleting Personal Information where it is inaccurate or has been processed in violation of applicable principles.

You can review and update your communication preferences at any time by using the links available at the bottom of any email sent from Mongoose.  

You may request the removal of all your personal information at any time by contacting us at  

Residents of California

California residents have the following privacy rights based on the California Consumer Privacy Act (CCPA) regarding the data we collect:

  • The right to know what Personal Information we have collected and how it is used and shared.
  • The right to request the deletion of Personal Information
  • The right to opt out of the sale of Personal Information
  • The right to non-discrimination for exercising rights under the CCPA

Data removal requests from end-users can be made directly via email at, via phone at (716) 331-8015 or through an institution staff member using our standard support process as well.


Mongoose takes data security and privacy seriously. We apply technical, administrative, and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure, or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing.

International Users

Our product and services  are operated in the United States, and they are intended only for U.S.-located users. If you access the Site or our services from outside of the Us please be aware that THE information we collect will be transferred to and processed in the United States. Your usage of our services and/or submission of information on our site acknowledges that you fully understand this transfer, processing, and storage of your information in the US. 

Changes to this Policy

We may update this policy from time to time. Any changes will be posted at this location and effective upon posting.  The date of the last update will be included at the end.