Mongoose just released its 2026 State of Engagement in Higher Ed benchmark reports, drawn from nearly 66 million messages across
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Quick answer What are multiple communication channels? Multiple communication channels are the different ways an institution connects with students, such as email, text messages, phone calls, social media, and chat. A multiple channel communication ...
AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...
For dedicated higher education student success teams—that is, VPs of Student Success and Retention, Directors of Academic Advising, and Directors of Academic Support, or similar roles—getting college students enrolled is just the beginning. Now, ...
TL;DR Ghosting in higher ed often starts on the institution’s side of the conversation: a text that asked for a click instead of a reply, a student reply nobody answered, or a question that arrived after the office closed. Mongoose’s ...
As higher education institutions prepare for the challenges of 2025 and beyond, the demand for personalized, efficient, and empathetic student communication has never been greater. Admissions and enrollment teams often find themselves caught between ...
No matter where you get your news, you won’t have to scroll too far to read about how artificial intelligence (AI) continues to impact various industries, including higher education. At institutions across the globe, AI has transformed how ...
Quick answer What is the traditional student meaning? Traditional student meaning usually refers to a student who begins college shortly after high school and follows a full-time, continuous path through higher education. Colleges often use the term ...
Quick answer What are student success strategies? Student success strategies are the systems, support services, and habits that help students stay engaged, overcome challenges, and reach their academic goals. Effective strategies for student success ...
Encountering challenges in higher education is inevitable. With ongoing initiatives to improve student enrollment, the evolving role of cybersecurity, and shifts in budgets, institutions must be prepared for the future. From FAFSA updates to the ...
