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Navigating Higher Education Challenges: Three Key Strategies for Success
At some point, every industry undergoes a significant shift. While these shifts are challenging, they often bring about opportunities for growth and meaningful change. The higher education industry is no different. Luckily, there are a few things ...
What Your CRM Can’t Do (And Why Slate Schools Still Need Mongoose)
Slate CRM manages applications and campaigns well. See how Mongoose's Shared Inboxes add the two-way conversations your team also ...
What “Human-in-the-Loop” Actually Looks Like in Student Success (and Why It Matters)
TL;DR Human-in-the-loop AI means a person can see every conversation an AI agent has, step into any of them, and gets pulled in automatically when a student needs more than a routine answer. Here’s what oversight, escalation, and transparency ...
Higher Ed Text Messaging Benchmarks: What 53 Million Messages Reveal About 4-Year College Engagement
TL;DR Mongoose’s 2026 State of Engagement in Higher Ed benchmark report analyzed 53.4 million messages across Text and Web Chat at 411 four-year colleges and universities, the largest higher ed text messaging dataset of its kind. The student ...
What 646,000 Conversations Reveal About Community College Student Success
TL;DR Mongoose’s 2026 State of Engagement benchmark report analyzed 646,423 conversations and 10.7 million messages across 109 community and technical colleges over a full academic year. The data points to a structural capacity gap: advising ...
“We Don’t Have the Capacity for AI”: A Reality for Many Community Colleges
TL;DR Community colleges have lost more staff than almost any other institution type and recovered less of it, which means the honest objection to any new initiative, including AI, is usually “we don’t have the bandwidth.” That ...
AI Agents vs. AI Chatbot for Higher Education: FAQ for Admissions, Student Success, and Advancement
If you’re evaluating AI Agents for your institution, you’ve probably asked some version of the same question: is this just an AI chatbot for higher education with a new name, or something different? This FAQ answers that directly, along ...
Orientation is the First Retention Strategy
Orientation gets treated like a logistics event: forms, ID cards, a campus map, a day to check off before the semester starts. But it’s actually the first real test of the first year experience, and often the only moment your team has direct ...
Is Your CRM Enough? How to Tell in 10 Minutes
Is your CRM enough on its own? This diagnostic walks you through six quick, honest questions to check whether your team is closing the follow-up and coordination gaps that quietly cost you enrollments and at-risk students, or just storing data while ...
Early Wins with Mongoose: What Real Customers Say About Getting Started
Getting started with a new student engagement platform is usually the part nobody talks about, but it’s often where teams learn the most. This post pulls real, named moments from Mongoose customers in their first weeks and months: A SUNY ...
How to Tell if Your Student Communication Strategy is Working
Most institutions in higher education still judge their communication strategy by one number: the open rate. That number tells you a message landed, not whether the student got help, replied, or moved forward. This piece walks through how to measure ...