At some point, every industry undergoes a significant shift. While these shifts are challenging, they often bring about opportunities for growth and meaningful change. The higher education industry is no different. Luckily, there are a few things ...

Kettering University, a private institution in Flint, Michigan known for its cooperative education model and STEM-focused programs, faced a decade of declining enrollment. But in just one year, the university achieved a dramatic ...

Not all messages land the same. Student engagement benchmarks show that some conversations in higher education consistently see lower resolution rates and more neutral or even negative sentiment than others. Drawing on the latest insights from ...

Overview Olivet Nazarene University (ONU), a private Christian institution in Illinois, turned to Mongoose in 2019 to modernize student communication and improve admissions outreach. Since then, Mongoose has played a pivotal role in ONU’s historic ...

Overview Lake Land College, a two-year public institution in Illinois, serves a diverse student body with a mission of providing affordable, accessible higher education. To support this mission, the college sought to enhance its communication ...

You don’t need more messages. You need more meaningful conversations. That’s the core takeaway from Every Conversation Matters: Learnings from Millions of Conversations with Students, a webinar hosted by Mongoose and The Chronicle of Higher ...

It takes more than one department to build meaningful student and alumni relationships. From admissions and marketing to IT, student success services, and advancement, each team contributes to making students feel valued and supported throughout ...

See their feels. Shape their future. That’s the idea behind Mongoose’s newest product release — the Conversation Intelligence Dashboard — a major step forward in helping institutions understand not just how much they’re communicating, but ...

Overview Carnegie Mellon University (CMU), a world-class research institution in Pittsburgh, has redefined alumni engagement through personalized, creative texting. Since October 2023, CMU’s Advancement division has used Mongoose exclusively to ...

In the fast-changing world of higher ed, one thing is clear: conversations—not just messages—are what move students forward. This year, Mongoose analyzed over 80 million messages and 16 million unique conversations to uncover how colleges and ...

Overview Minnesota State University Moorhead (MSUM) is committed to building strong relationships with potential students and fostering a connected campus community. In a competitive higher ed landscape, MSUM needed a communication solution that ...