Smarter Campus Connections Start Here
Explore the strategies, data, and real-world stories shaping the future of higher ed communication in our live and recorded webinars. Learn how colleges and universities use Conversation Intelligence to personalize outreach, strengthen student relationships, and turn every interaction into meaningful action across the student lifecycle.
Upcoming Webinars & User Groups
No upcoming webinars found.
Past Webinars
Failing Forward: What Student-Centered Support Will Look Like in 2026
In higher education, failure can often begin as a moment of missed connection — a missed advising appointment, a declined financial aid package, a disengaged donor. But these moments don’t have to be stopping points. With the right insights, they can become growth opportunities. Discover how institutions are reimagining success in this webinar.
Navigating the Future of Advising: Conversation Intelligence Today, AI Agents Tomorrow
Empathy and AI might sound like a strange pair, but for advisors and student success teams, they are quickly becoming inseparable. In this webinar hosted by Mongoose and NACADA, Brian Sondey from DCC and Jason from Mongoose explore how AI can strengthen human-centered advising instead of replacing it.
Navigating the New Mongoose Experience: Mongoose User Group
Discover how Mongoose’s refreshed UI makes everyday work faster and clearer, while setting the stage for deeper Conversation Intelligence. In this Mongoose User Group, we walk through the new navigation, the thinking behind it, and what’s coming next (including expanded insights and WhatsApp updates).
How Student Messages Reveal (and Resolve) Retention Risks
A financial aid delay, confusion about course registration, or even a mental health struggle can quietly derail a student’s success. Today’s forward-thinking institutions are addressing these challenges to help students stay on track by learning from students themselves. Learn what current students are saying about staying on track in their education and how faculty can provide better support.
Conversation Resolution – Instantly See Unresolved Messages: Mongoose User Group
Learn how to close every loop in your student conversations with Conversation Resolution, the latest enhancement to Mongoose’s Conversation Intelligence platform. In this Mongoose User Group session, we share how Conversation Resolution helps teams instantly see which messages need attention, so that no conversation slips through the cracks.
Expand Your Global Reach with WhatsApp: Mongoose User Group
In this Mongoose User Group session, our team walks through how higher ed institutions can use WhatsApp within Mongoose to connect with students, alumni, and prospects around the world. We demo the WhatsApp integration, sharing how colleges and universities can extend communications beyond text and chat.
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