Drive Outcomes Through Smarter Conversations
Deliver scalable, empathetic conversations that build trust across the higher ed lifecycle.
Part of the Mongoose Conversation Intelligence Platform, the Conversation Hub unifies Text, Chat, and WhatsApp—empowering your team to connect with purpose and drive meaningful action.
Transform Outreach Into Impact Across Higher Ed
Messages That Get Read and Drive Results
Engage contacts through easy, two-way SMS and MMS messaging that’s intuitive for staff and impactful for your audience. Mongoose Text combines automation, smart replies, and segmentation to keep every conversation timely, relevant, and action-oriented.
- Connect through one-to-one or mass messages from shared or personal inboxes.
- Save time with AI-generated replies, reusable templates, and scheduled messaging.
- Drive targeted outreach with contact segmentation and real-time campaign tracking.
Real-Time Personalized Support With a Human Touch
Guide website visitors to the answers they need through live chat and automated, AI Assistants. Mongoose Chat helps your team respond faster, support more people, and never miss an opportunity to connect.
- Deliver instant support through live chat, AI Assistants, and shared team inboxes.
- Save time using pre-built playbooks, message templates, and AI-suggested replies.
- Support more website visitors, more effectively—without adding headcount.
Connect Globally on Their Preferred Messaging App
Reach contacts on the platform they already know and use daily. Mongoose WhatsApp expands your ability to connect with international audiences through personal, timely messaging.
- Expand your global reach by overcoming international SMS limitations and contact barriers.
- Break through cluttered email inboxes and crowded social feeds with high-visibility messages.
- Simplify outreach with built-in tools for templates, outbound messages, and contact capture.
“Having used Mongoose at Yale, I knew it would be a great fit at Brenau. The ability to personalize messages has helped us build stronger connections with our alumni community.”
“Mongoose is an incredibly user-friendly system, which is critical for getting staff to actually use it. The integration with Slate and Colleague was straightforward, and the support we’ve received has been phenomenal. It’s become an essential tool for our enrollment and student success efforts.”
“Mongoose lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.”
Turn Messages Into Momentum
Personal Inboxes
Manage your own messages with full control.
Shared Inboxes
Collaborate across your team in one place.
Tagging
Organize messages for tracking and workflows.
Smart Messages
Trigger automatic follow-ups based on contact responses.
Segments
Group contacts for precise outreach.
Campaigns
Measure performance across grouped messages.
Templates
Save time with manual or AI templates.
AI-Generated Messages
Create full messages instantly from a prompt.
AI-Suggested Replies
Generate instant, intelligent responses to messages.
AI Assistants
Leverage automated chatbots trained on your data.
Live Chat
Auto-route chats in real-time to team members.
Chat-to-Text
Continue chat conversations via text instantly.
Frequently Asked Questions
