Join Our Mongoose User Groups

Monthly, virtual meetups where customers swap best practices, see the latest releases, and shape the roadmap through live polls and Q&A.

Upcoming Webinars & User Groups

A Look into 2026 & the Future: Mongoose User Group
December 4, 2025

A Look into 2026 & the Future: Mongoose User Group

What does the next chapter of higher ed communication look like, and how will technology make it more human than ever? Join us for an exclusive look at where Mongoose is headed in 2026 and beyond. We’ll explore how AI, data, and authentic connection are converging to redefine what’s possible for student engagement. Expect inspiration. Expect innovation. Expect the unexpected.

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Mongoose + The Chronicle Webinar: Failing Forward - What Student-Centered Support Will Look Like in 2026
December 10, 2025

Failing Forward: What Student-Centered Support Will Look Like in 2026

In higher education, failure can often begin as a moment of missed connection — a missed advising appointment, a declined financial aid package, a disengaged donor. But these moments don’t have to be stopping points. With the right insights, they can become growth opportunities. Discover how institutions are reimagining success in this webinar.

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Past Webinars

Navigating the New Mongoose Experience: Mongoose User Group

Discover how Mongoose’s refreshed UI makes everyday work faster and clearer, while setting the stage for deeper Conversation Intelligence. In this Mongoose User Group, we walk through the new navigation, the thinking behind it, and what’s coming next (including expanded insights and WhatsApp updates).

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How Student Messages Reveal (and Resolve) Retention Risks

A financial aid delay, confusion about course registration, or even a mental health struggle can quietly derail a student’s success. Today’s forward-thinking institutions are addressing these challenges to help students stay on track by learning from students themselves. Learn what current students are saying about staying on track in their education and how faculty can provide better support.

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Conversation Resolution – Instantly See Unresolved Messages: Mongoose User Group

Learn how to close every loop in your student conversations with Conversation Resolution, the latest enhancement to Mongoose’s Conversation Intelligence platform. In this Mongoose User Group session, we share how Conversation Resolution helps teams instantly see which messages need attention, so that no conversation slips through the cracks.

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Expand Your Global Reach with WhatsApp: Mongoose User Group

In this Mongoose User Group session, our team walks through how higher ed institutions can use WhatsApp within Mongoose to connect with students, alumni, and prospects around the world. We demo the WhatsApp integration, sharing how colleges and universities can extend communications beyond text and chat.

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Purpose-Driven Communication: Case Studies to Scale Student Engagement

Mass emails aren’t moving the needle. Real, two-way conversations are. Watch higher ed leaders share how they use Mongoose’s Conversation Intelligence Platform to boost enrollment, reduce melt, and coordinate outreach across departments, without piling more work on staff.

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Best Practices: Mongoose User Group

Learn how to maximize student engagement and communication effectiveness with Mongoose. This Mongoose User Group session, led by our Client Success team, shares best practices for higher education texting—so your messages get seen, opened, and answered.

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