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Oct 05 2026

How Onondaga Community College Built a Campus-Wide Communication Model with Mongoose

TL;DR Onondaga Community College has spent eight years building a campus-wide texting model with Mongoose: about 50 staff across

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How Gwinnett Tech Supports 13,000 Students With a Four-Person Call Center

TL;DR Gwinnett Technical College has grown enrollment more than 40% in five years, to just under 13,000 students, while its call center is still four staff members and a manager. The college has used Mongoose Text since 2017 and added...
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Women’s lacrosse team huddling together on a turf field before a game

How Towson Athletics Uses Texting to Boost Game Day Engagement

TL;DR If students walk past your posters and delete your emails, a short text with a graphic is the fastest way to build game day engagement. Towson University’s Athletics Marketing team adopted Mongoose Text in fall 2023 and now uses...
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Graduates in caps and gowns celebrating by throwing their hats into the air at sunset.

Scaling Engagement Across Departments with Mongoose

TL;DR When admissions texts from a CRM, student services sends email, and advancement mails postcards, students get overlapping messages and staff repeat each other’s work. These six institutions put multiple departments on one engagement platform with shared inboxes, segmentation, and...
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Two students studying together on stone steps outside a university building

How NWOSU Offers 24/7 Student Support with Web Chat

TL;DR Northwestern Oklahoma State University (NWOSU) had an outdated website, emails that went unanswered, and no way to see what students needed after hours. As part of a Title III grant, its LASSO Center launched Mongoose Web Chat with live...
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Two female students walking and talking outside a historic brick university building

How Defiance College Reached 100 Percent Housing Form Compliance and Cut No-Shows

TL;DR When student no-shows come from a buried email, one well-timed text after the invite fixes them, as long as students opted in themselves. Defiance College pairs a formal email and calendar invite with a reminder text, and conduct meetings...
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Two women working at desktop computers in a bright modern office

How Thomas More Signed Up 30 More Students for Fall Preview Day

TL;DR Thomas More University runs admissions with a lean team and a fast-growing international population. With Mongoose Text for domestic students and WhatsApp for international students, both connected to Slate, one person runs every campaign. A single mass text can...
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How EMKS Gets 98 Percent of Re-Enrollment Replies Within 24 Hours

TL;DR Families answer a yes-or-no text faster than they return a phone call, and a front office can share a text inbox in a way it can’t share a phone line. Ewing Marion Kauffman School (EMKS), a Kansas City charter...
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Diverse group of friends laughing and chatting around a concrete picnic table in a park

How Dutchess Community College Grew Admissions Texting 133 Percent While Opt-Outs Fell

TL;DR When every office texts from the same platform, you can send more messages and still see fewer students opt out. SUNY Dutchess Community College put admissions, advising, student financial services, and student activities on Mongoose, connected to Slate and...
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Two college students sitting on campus lawn using a laptop together in front of red brick university buildings

How Lake Land College Tripled TRIO Participation With Smart Messages

TL;DR Students act on texts written for their group, in their language, about the program they care about. Lake Land College, a public two-year college in Illinois, has used Mongoose two-way texting since 2021 across Admissions, Financial Aid, Student Life,...
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