Most enrollment and student success teams aren’t failing because they don’t care. They’re failing because their
Read More
Most enrollment teams don’t lose prospective students to a competitor’s pitch. They lose them to silence — an unanswered question, a follow-up that came two days too late, a moment where a prospective student needed reassurance and got ...
Summer melt, when deposited students don’t show up in the fall, isn’t caused by silence. Most higher education institutions are already sending messages. The problem is that those messages aren’t reaching admitted students at the ...
Every institution we talk to has a team that cares deeply about students. Advisors who stay late. Recruiters who answer texts on weekends. Staff who take it personally when a student falls through the cracks. And yet — students are still falling ...
Students don’t intentionally “ghost” institutions. Most drop-offs happen because communication is delayed, fragmented, or lost between teams. To prevent student ghosting in admissions and advising, institutions need shared visibility, faster ...
Every institution has a funnel. Applications. Admits. Deposits. Enrollment. Registration. Persistence. Graduation. But between every one of those stages is something less visible. A drop off. A delay. A moment of confusion. A missed follow up. That ...
Across higher education, leaders are being urged to adopt AI quickly. Boards ask about it. Vendors promise it. Staff worry about it. And yet, for many institutions, the reality has been underwhelming. Chatbots are launched. Tools are piloted. ...
It’s Tuesday at 10:17 a.m., and the student success inbox is already a triage unit. An advisor has 30 messages marked “urgent,” a colleague is out sick, and a new staff member is still learning the systems. In the next hour, three students ...
The Reality on the Ground At many community colleges, student support does not break down because staff do not care. It breaks down because there simply are not enough hours in the day. Advisors juggle thousands of students. One-stop teams handle ...
The moments that mattered. The outcomes that moved. The conversations that did the work. In 2025, higher ed didn’t just send messages. It created momentum; one question answered, one appointment confirmed, one student supported, one alumnus ...
