Ever wondered what keeps conversations going (and students moving forward) in higher education? The answer lies in the evolution
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TL;DR College retention rates are improving from pandemic lows, but only 68% of students return to the same institution, and the gap is wider for Hispanic, Black, and Native American students. Mongoose’s research points to one lever schools ...
Not all messages land the same. Student engagement benchmarks show that some conversations in higher education consistently see lower resolution rates and more neutral or even negative sentiment than others. Drawing on the latest insights from ...
You don’t need more messages. You need more meaningful conversations. That’s the core takeaway from Every Conversation Matters: Learnings from Millions of Conversations with Students, a webinar hosted by Mongoose and The Chronicle of Higher ...
It takes more than one department to build meaningful student and alumni relationships. From admissions and marketing to IT, student success services, and advancement, each team contributes to making students feel valued and supported throughout ...
Mongoose just released its 2026 State of Engagement in Higher Ed benchmark reports, drawn from nearly 66 million messages across 520 four-year, community, and technical college institutions. Both reports show the same pattern: asking a question and ...
Conversation intelligence is the practice of analyzing text, chat, and email interactions to understand sentiment, intent, and engagement, not just whether a message went out. For higher ed teams, it means catching frustration, urgency, or ...
US colleges and universities are navigating how to use AI to streamline enrollment management as demand for real-time, personalized student interactions increases. Up to 57% of higher education leaders say their institution sees AI as a strategic ...
AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...
The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...
