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Oct 22 2025

How Conversation Intelligence Supports DEI Initiatives in Higher Ed

The role of Diversity, Equity, and Inclusion (DEI) initiatives has come under scrutiny this year, prompting a series of executive

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Group of university students studying together on colorful sofas in a modern library

When Equity is the Mission: Leveraging Higher Ed Technology Trends in 2026

It’s a well-known adage that the more things change, the more they stay the same. For student success and enrollment leaders at colleges and universities, the issue of retention remains an ever-present thorn in the side: For years, college dropout ...

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Two female students studying together at an outdoor table on campus

Closing the Loop on Student, Donor, and Alumni Conversations

In higher ed, conversations don’t always end when a message is sent. Sometimes a student texts back a question, and no one sees it right away. A donor asks for more details, and the reply never comes. An alum responds three days later, but by then ...

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Two college students studying outdoors at a wooden table with laptops open in front of them.

Fall in Full Swing: Building Effective Strategies for Multichannel Engagement

As the new fall semester kicks off, higher education institutions face increasing pressure to reach both current and newly enrolled students efficiently across diverse digital platforms and time-sensitive milestones. Unfortunately, relying on siloed ...

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Students walking and relaxing on a university campus lawn at sunset

How Timely Messaging Supports Students in Critical Moments

Missing a registration deadline, overlooking a financial aid notification, or getting a delayed response to an important question can have serious consequences for students. That’s where real-time outreach makes all the difference. When higher ...

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Student sitting on a park bench writing in a notebook while wearing headphones

Purpose-Driven Communication: Case Studies That Scale Student Engagement

Some campuses are still blasting emails into the void. Others are texting students like it’s 2010—mass messages, no replies, no results. The schools in this webinar aren’t doing that anymore. They’ve shifted to purpose-driven communication ...

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Four diverse college students sitting on a bench outdoors, chatting and laughing under the trees

Emotion Recognition in Higher Education: A Strategic, AI-Powered Approach to Student Engagement

Whether we like it or not, emotions influence decisions and guide human behavior. In a campus setting, this means that students’ feelings of frustration, confusion, or excitement directly impact their motivation to attend classes, engage in ...

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Woman working on laptop while sitting cross-legged on a grey sofa

How Data Protection for Education Impacts Student Enrollment Decisions

Over 66% of higher education institutions worldwide reported being hit by ransomware attacks in 2024. Let that number sink in. As AI-powered student communication and sensitive data collection increase, institutions need to prioritize information ...

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Diverse group of friends laughing and chatting around a picnic table in a park

Why Human-Centered AI is Key to Modern University Retention Strategies

The true impact of AI in student outreach doesn’t come from how much it automates, but from how efficiently universities can align AI-powered retention strategies with institutional goals without losing sight of students’ evolving needs. Each ...

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Diverse group of students sitting on stairs reading and using smartphones

From Broadcast to Dialogue: The Shift Higher Ed Can’t Ignore

In higher ed, it’s no longer enough to send a message and hope for the best. Students today expect more than reminders and mass emails—they expect a reply.  That’s the core message from Mongoose’s recent webinar, From Broadcast to ...

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