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Mar 17 2025

What is Conversation Intelligence? An Introduction for Higher Ed Professionals

Higher ed has a communication problem. Not because institutions don’t reach out; schools send more messages than ever. The

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Mar 17 2025

AI in Higher Ed: The Future of Enrollment Management

US colleges and universities are navigating how to use AI technology to streamline enrollment management as demand for real-time,

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Mar 03 2025

Empathy and AI: Rethinking Higher Ed Conversations

AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old

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An empty university lecture hall with rows of wooden seats facing the front.

How Conversation Intelligence Addresses the Enrollment Cliff

The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...

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A woman in a hallway holding a laptop and checking her smartphone.

How Conversation Intelligence Prevents ‘Ghosting’ in Higher Ed Communication

For many enrollment and admissions teams at colleges across the US, getting prospective students to commit—that is, to submit completed, timely applications that lead to admissions offers and enrollment—is a persistent challenge; too many ...

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A young man sitting outdoors working on a laptop.

New Year, New Strategies: Admissions Planning Tips for Higher Ed Leaders

As the calendar turns to 2025, admissions and enrollment teams have an opportunity to refine strategies and focus on building stronger connections with prospective and current students. A new year is the perfect time to revisit communication ...

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A group of friends sitting together at a coffee shop, enjoying conversation and drinks.

AI-Driven Enrollment Communications: Transforming Engagement in Higher Ed

As higher education institutions prepare for the challenges of 2025 and beyond, the demand for personalized, efficient, and empathetic student communication has never been greater. Admissions and enrollment teams often find themselves caught between ...

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A woman reading a book in a library surrounded by shelves filled with books.

The Future of Conversational AI in Higher Education: 2025 and Beyond

No matter where you get your news, you won’t have to scroll too far to read about how artificial intelligence (AI) continues to impact various industries, including higher education. At institutions across the globe, AI has transformed how ...

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Cheerful students giving a high-five to their teacher in a classroom setting.

How Admissions and Marketing Teams Can Collaborate to Boost Enrollment

Your institution offers students the opportunity to develop skills and prepare for rewarding careers. But are you effectively showcasing that value to increase enrollment? If you’re unsure, it’s time for your admissions and marketing teams to ...

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Challenges in higher education.

Facing Challenges in Higher Education: What to Expect in 2025

Encountering challenges in higher education is inevitable. With ongoing initiatives to improve student enrollment, the evolving role of cybersecurity, and shifts in budgets, institutions must be prepared for the future. From FAFSA updates to the ...

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