Mongoose Conversation Intelligence Platform
Smarter Conversations, Stronger Outcomes
Leveraging AI and automation, the Mongoose Conversation platform enables personalized communication at scale—across Text, Chat, and WhatsApp—while also giving you strategic insights into not just what’s happening—but why.
The Complete Platform for Engagement & Insight
Conversation Hub
Conversation Hub
Connect meaningfully through personalized, empathy-driven messaging at scale. With Text, Chat, and WhatsApp, every interaction becomes a powerful step toward your goals.
Intelligence Hub
Intelligence Hub
Uncover the “why” behind decisions with actionable insights. Use Performance, Benchmark, and Cognitive Insights to evaluate impact and understand behavior.
Content
Content
Leverage AI and automation to streamline creation and boost consistency—while Mongoose ensures every message meets institutional standards.
Integrations
Integrations
Connect seamlessly with your systems. Mongoose integrates with CRMs, SIS platforms, and more to enable coordinated, scalable communication.
Where Connection Meets Conversation
Multiply your impact with meaningful two-way conversations.
- Mongoose Text – Reach students, prospects, and alumni with timely, personalized messaging that drives action.
- Mongoose Chat – Deliver real-time support and guidance through live chat and AI-powered chatbots.
- Mongoose WhatsApp – Extend your global reach by connecting with audiences on their preferred messaging platform.
From Conversations to Clarity and Confidence
Turn conversations into insights that drive smarter strategies and stronger outcomes.
- Mongoose Performance Insights – Turn communications into actionable data with visual dashboards that highlight what’s working—and what’s not.
- Mongoose Benchmark Insights – Compare performance against peer benchmarks to spot trends, gaps, and opportunities for improvement.
- Mongoose Cognitive Insights – Gain a deeper understanding of contact behavior with emotion and topic analysis that uncovers the story behind the message.
Content & Compliance Built for Higher Ed
- Trust & Safety Checks – Ensure every message meets institutional and regulatory requirements.
- AI-Powered Messaging – Deliver best-practice messaging with AI support for tone, clarity, and impact.
- Content Moderation – Maintain consistency and control of your institutional brand to stay on message.
“Mongoose is an incredibly user-friendly system, which is critical for getting staff to actually use it. The integration with Slate and Colleague was straightforward, and the support we’ve received has been phenomenal. It’s become an essential tool for our enrollment and student success efforts.”
“The level of support and access we have to the Mongoose team ensures that we stay on track and never feel alone in our efforts.”
“Mongoose offered the personalized, one-on-one interface we needed. The integration with Slate made it easy to create segments and send texts, and features like smart messages saved us valuable time while keeping communication personal.”
“[Mongoose's] AI capabilities help us streamline our communication while keeping it personal.”
Your Conversation IntelligenceToolkit for Campus-Wide Success
Personal & Shared Inboxes
Manage your conversations solo or together as a team.
Smart Messages
Automate outreach with built-in logic, triggers, routing, and follow-ups.
Campaigns
Track performance and results across multiple conversations at once.
AI-Powered Messages
AI-suggested replies, conversation ideas, and ready-to-use templates.
AI Assistants
Automated chat with a human-like touch for real-time, scalable support.
Sentiment Analysis
Understand the emotion and tone to know how your contacts truly feel.
Trending Topics
Gain visibility into the most talked-about themes in your conversations.
Resolution Status
See if your conversations meet contact needs — or go unresolved.
AI Guardrails
Ensure responsible AI use that aligns with institutional policies and student privacy.
Industry-Leading Security
SOC Type II audited, FERPA compliant, with advanced encryption and privacy.
Segments
Group contacts to deliver more filtered, focused, and relevant messages.
Benchmarks
Track performance with peer comparisons and Mongoose-defined engagement standards.
Frequently Asked Questions
