Latest Content

Introducing the Mongoose Conversation Intelligence Dashboard
Blog Edtech

Introducing the Conversation Intelligence Dashboard: Deeper Insights, Smarter Engagement

See their feels. Shape their future. That’s the idea behind Mongoose’s newest product release — the Conversation Intelligence Dashboard — a major step forward in helping institutions understand not just how much they’re communicating, but ...

Read More
Smiling man sitting on a sofa in front of bookshelves, using a smartphone and laptop.
Case Studies

Carnegie Mellon University Boosts Alumni Responses by 170% with Mongoose

Overview Carnegie Mellon University (CMU), a world-class research institution in Pittsburgh, has redefined alumni engagement through personalized, creative texting. Since October 2023, CMU’s Advancement division has used Mongoose exclusively to ...

Read More
Group of college students walking down steps outside a campus building, smiling and talking.
Advancement Blog Communications Enrollment Student Success

What 80 Million Messages Taught Us About Higher Ed Communication in 2025

In the fast-changing world of higher ed, one thing is clear: conversations—not just messages—are what move students forward. This year, Mongoose analyzed over 80 million messages and 16 million unique conversations to uncover how colleges and ...

Read More
Student wearing headphones and holding a phone and folder while walking outside.
Case Studies

Minnesota State University Moorhead Boosts Enrollment with Personalized Texting

Overview Minnesota State University Moorhead (MSUM) is committed to building strong relationships with potential students and fostering a connected campus community. In a competitive higher ed landscape, MSUM needed a communication solution that ...

Read More
A person working on a laptop at a wooden table in a modern workspace.
Blog Enrollment

What is Conversation Intelligence? An Introduction for Higher Ed Professionals

Higher ed has a communication problem. Not because institutions don’t reach out; schools send more messages than ever. The problem is how they’re sending them. Mass emails go unread. One-way texts get ignored. Purpose-built CRMs capture data, ...

Read More
A young student in a yellow shirt holding books and a folder while standing outdoors.
Blog Enrollment

AI in Higher Ed: The Future of Enrollment Management

US colleges and universities are navigating how to use AI technology to streamline enrollment management as demand for real-time, personalized student interactions increases. Up to 57% of higher education leaders claim their institution sees AI as a ...

Read More
Graduates in caps and gowns celebrating by throwing their hats into the air at sunset.
Blog Communications Student Success

The Role of Multi-Channel Communication in Student Success

More than one in three students considered stopping out in 2024, with 64% indicating mental health concerns as the primary reason, according to the Gallup-Lumina State of Higher Education Report. To keep struggling students enrolled and on track ...

Read More
Three students collaborating while looking at a smartphone.
Advancement Blog Communications Edtech Enrollment Student Success Webinars

Empathy and AI: Rethinking Higher Ed Conversations

AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...

Read More
Conference attendees listening attentively in a lecture hall.
Case Studies

Duke Health Increases Giving Tuesday Donations by 47% with Mongoose Text

Duke Health’s donor engagement strategy has reached new heights thanks to Mongoose Text. By replacing an outdated keyword-based texting system with Mongoose’s interactive, two-way platform, Duke Health increased Giving Tuesday donations by 47%, ...

Read More
A young woman in a red coat holding books and checking her smartphone.
Blog Communications

5 Ways Conversation Intelligence Enhances Admissions Communication

Nearly half of high school students begin researching colleges in their sophomore year or earlier, yet only 22% fully understand the application process, according to the 2024 National Prospective Student Survey from Hanover Research. Admissions ...

Read More