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Customer Stories

How Onondaga Community College Built a Campus-Wide Communication Model with Mongoose

TL;DR Onondaga Community College has spent eight years building a campus-wide texting model with Mongoose: about 50 staff across enrollment, financial aid, career services, and four academic-school hubs, each texting students as a real, named ...

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More Customer Stories

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How UNF Beat Its Giving Day Donor Target by 1,134 Donors

TL;DR Donors give, and stay subscribed, when a text is clearly about the thing they care about. The University of North Florida’s Annual Giving team turned Mongoose from a lightly used tool into a segmented, year-round donor engagement texting program....
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How JSU Gets a 21 Percent Response Rate on Graduate Inquiry Texts

TL;DR Jacksonville State University’s graduate admissions team is five people, and its students are busy adults who don’t always open email or pick up the phone. With Mongoose Text, connected to Ellucian Recruit, the team sends recruiter-signed, personalized texts at...
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How Gwinnett Tech Supports 13,000 Students With a Four-Person Call Center

TL;DR Gwinnett Technical College has grown enrollment more than 40% in five years, to just under 13,000 students, while its call center is still four staff members and a manager. The college has used Mongoose Text since 2017 and added...
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Women’s lacrosse team huddling together on a turf field before a game

How Towson Athletics Uses Texting to Boost Game Day Engagement

TL;DR If students walk past your posters and delete your emails, a short text with a graphic is the fastest way to build game day engagement. Towson University’s Athletics Marketing team adopted Mongoose Text in fall 2023 and now uses...
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Scaling Engagement Across Departments with Mongoose

TL;DR When admissions texts from a CRM, student services sends email, and advancement mails postcards, students get overlapping messages and staff repeat each other’s work. These six institutions put multiple departments on one engagement platform with shared inboxes, segmentation, and...
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How Notre Dame’s Online Data Science Program Grew Enrollment 84 Percent

TL;DR Online program enrollment grows when prospective students hear from a real person in a short text, not another long marketing email. The University of Notre Dame’s Online Master’s in Data Science, run by a two-person team, moved its outreach...
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Two students studying together on stone steps outside a university building

How NWOSU Offers 24/7 Student Support with Web Chat

TL;DR Northwestern Oklahoma State University (NWOSU) had an outdated website, emails that went unanswered, and no way to see what students needed after hours. As part of a Title III grant, its LASSO Center launched Mongoose Web Chat with live...
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How Belmont Keeps Reply Rates Above 10% and Forecasts Yield

TL;DR Belmont University’s prospective students were buried in college emails, so messages went unread and conversations stalled. Its enrollment marketing team now uses Mongoose Text from first inquiry through yield, with tightly targeted campaigns, Smart Messages, and real-time reporting. The...
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Two female students walking and talking outside a historic brick university building

How Defiance College Reached 100 Percent Housing Form Compliance and Cut No-Shows

TL;DR When student no-shows come from a buried email, one well-timed text after the invite fixes them, as long as students opted in themselves. Defiance College pairs a formal email and calendar invite with a reminder text, and conduct meetings...
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