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May 02 2025

How to Improve Low-Resolution Conversations: Higher Ed Messaging Benchmarks

Not all messages land the same. Student engagement benchmarks show that some conversations in higher education consistently see

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Two students studying outdoors on campus with a laptop and notebooks in autumn.

Lake Land College Increases Student Engagement and Participation with Mongoose

Overview Lake Land College, a two-year public institution in Illinois, serves a diverse student body with a mission of providing affordable, accessible higher education. To support this mission, the college sought to enhance its communication ...

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Two smiling students in a library looking at a phone together while holding books and folders.

Every Conversation Matters: Higher Ed Engagement Learnings from Millions of Student Conversations

You don’t need more messages. You need more meaningful conversations. That’s the core takeaway from Every Conversation Matters: Learnings from Millions of Conversations with Students, a webinar hosted by Mongoose and The Chronicle of Higher ...

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Scaling Engagement Campus-Wide: The Case for Unified Communication Platforms in Higher Ed

It takes more than one department to build meaningful student and alumni relationships. From admissions and marketing to IT, student success services, and advancement, each team contributes to making students feel valued and supported throughout ...

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Group of college students walking down steps outside a campus building, smiling and talking.

What 80 Million Messages Taught Us About Higher Ed Communication in 2025

In the fast-changing world of higher ed, one thing is clear: conversations—not just messages—are what move students forward. This year, Mongoose analyzed over 80 million messages and 16 million unique conversations to uncover how colleges and ...

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Graduates in caps and gowns celebrating by throwing their hats into the air at sunset.

The Role of Multi-Channel Communication in Student Success

More than one in three students considered stopping out in 2024, with 64% indicating mental health concerns as the primary reason, according to the Gallup-Lumina State of Higher Education Report. To keep struggling students enrolled and on track ...

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Three students collaborating while looking at a smartphone.

Empathy and AI: Rethinking Higher Ed Conversations

AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...

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A young woman in a red coat holding books and checking her smartphone.

5 Ways Conversation Intelligence Enhances Admissions Communication

Nearly half of high school students begin researching colleges in their sophomore year or earlier, yet only 22% fully understand the application process, according to the 2024 National Prospective Student Survey from Hanover Research. Admissions ...

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An empty university lecture hall with rows of wooden seats facing the front.

How Conversation Intelligence Addresses the Enrollment Cliff

The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...

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A woman in a hallway holding a laptop and checking her smartphone.

How Conversation Intelligence Prevents ‘Ghosting’ in Higher Ed Communication

For many enrollment and admissions teams at colleges across the US, getting prospective students to commit—that is, to submit completed, timely applications that lead to admissions offers and enrollment—is a persistent challenge; too many ...

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