Introducing the Conversation Intelligence Dashboard: Deeper Insights, Smarter Engagement

See their feels. Shape their future.

That’s the idea behind Mongoose’s newest product release — the Conversation Intelligence Dashboard — a major step forward in helping institutions understand not just how much they’re communicating, but how well.

With this launch, Mongoose has moved from offering a best-in-class engagement platform to leading the charge on Conversation Intelligence — giving schools visibility into the emotional tone, resolution status, and engagement depth of every conversation across the student lifecycle.

Whether you’re already part of the Mongoose community or considering our platform, this release represents a powerful evolution: deeper insights, smarter strategy, and more human-centered communication at scale.

Pro Tip: Watch our Mongoose User Group webinar on Conversation Intelligence and the Dashboard here.

What Is the Conversation Intelligence Dashboard?

The Conversation Intelligence Dashboard is your new command center for understanding the why behind your messages. It uses contextual AI — not rigid rules — to analyze message patterns, uncover how contacts feel, and provide actionable insights across the individual, team, and organization level.

Here’s what you can do with it:

• Gauge Sentiment and Emotion: See whether conversations are trending positive, negative, or neutral — and what emotions (like joy, confusion, or frustration) contacts are expressing.

• Track Resolution Outcomes: Know at a glance if conversations are Resolved, Responded to, or left Unresolved, so no student or alum falls through the cracks.

• Visualize Conversation Growth: Understand how your conversations are growing over time — and where momentum is building across your institution.

• Uncover Top Trending Topics: See what’s rising to the top across departments like Admissions, Student Success, or Advancement, and adjust your communication strategy accordingly.

• Measure Engagement Depth: Track how often contacts are returning for multiple conversations — a key signal of trust and relationship strength.

Pro Tip: Conversations = any thread with at least one incoming and outgoing message, closed after 3 days of inactivity.

Why the Dashboard Matters — For Teams, Strategy, and Students

Scaling outreach is one thing. Scaling empathy is another.

The dashboard gives your team a practical, accessible way to engage more thoughtfully, respond more meaningfully, and align outreach with what your contacts really need.

And whether you’re in Admissions, Advancement, Student Success, or IT — the benefits are cross-campus:

• VPs of Student Success can spot early signs of disengagement.
  
• CIOs and IT Leaders gain visibility into tech usage and integration gaps.
  
• Admissions and Advancement teams can see which messages spark action — and which don’t.

This isn’t just about tracking activity. It’s about understanding impact.

Designed for Every User

Whether you’re sending messages directly or managing strategy, you’ll find insights tailored to your role:

• “Mine” View: See insights from your own conversations (available to all users).
  
• Team View: Understand patterns across your department.
  
• Org View: Admins can oversee trends across the entire institution.

Pro Tip: All Mongoose users with Text access will see the dashboard automatically. Future updates will include Chat and WhatsApp data + conversation drill-downs. 

How to Start Using the Conversation Intelligence Dashboard

If you’re already a Mongoose customer:

• Log in to your account — you’ll land right on the new dashboard.
  
• Explore insights by switching between Org, Team, and Mine views.
  
• Learn more via the Knowledge Base article.
  
• Click “Schedule a Call” to connect with your Client Success Manager for a deeper dive into your data.

If you’re new to Mongoose:

• Request a demo and we’ll show you the dashboard in action — along with how Conversation Intelligence can transform how your institution engages.

One Conversation at a Time, One Insight at a Time

The Conversation Intelligence Dashboard marks an exciting milestone in Mongoose’s journey — one that redefines what’s possible when data meets empathy.

When you know how your contacts feel, you can guide them toward better outcomes. And when you connect with intention, every message becomes a moment of trust.

Let’s shape the future of higher ed, one smarter conversation at a time. Learn more here.

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