Buena Vista University Achieves $135,588 in Net New Tuition Revenue with Chat

Mongoose’s chat solution generated 234 new student inquiries and enrolled 20 additional students, leading to $135,588 in net new tuition revenue.

The Challenge
Buena Vista University needed to simplify their website experience for prospective students. Their existing live chat was lost on their website and prospects needed help navigating to key information. Staff were burdened with answering the same questions over and over.

The Solution
Buena Vista University was already working with Cadence Text when Mongoose launched their higher ed chatbot solution. With their existing partnership and extraordinary client support experience, BVU selected Mongoose’s chat solution. They easily installed Chat on admissions website pages with a snippet of code and Mongoose programmed answers for the top questions BVU staff repeatedly answered. When a prospective student needed additional support, a staff member was looped into the conversation to assist.

The Results
Mongoose’s Chat solution generated 234 new student inquiries, enrolling 20 additional students and adding $135,588 in net tuition revenue. Frequently asked admissions questions were answered without human intervention, allowing staff to focus on tougher conversations and relationship building. Buena Vista University is able to provide hyper-personalization students need without additional staff.

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Buena Vista University Achieves $135,588 in Net New Tuition Revenue with Chat.

Author:

Mongoose