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Sep 10 2025

How Timely Messaging Supports Students in Critical Moments

Missing a registration deadline, overlooking a financial aid notification, or getting a delayed response to an important question

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Purpose-Driven Communication: Case Studies That Scale Student Engagement

Some campuses are still blasting emails into the void. Others are texting students like it’s 2010—mass messages, no replies, no results. The schools in this webinar aren’t doing that anymore. They’ve shifted to purpose-driven communication ...

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Four diverse college students sitting on a bench outdoors, chatting and laughing under the trees

Emotion Recognition in Higher Education: A Strategic, AI-Powered Approach to Student Engagement

Whether we like it or not, emotions influence decisions and guide human behavior. In a campus setting, this means that students’ feelings of frustration, confusion, or excitement directly impact their motivation to attend classes, engage in ...

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Group of diverse students studying and chatting around a table in a library

How Effective Student Success Teams Drive Retention with Conversation Insights

One third of students leave their programs before graduation due to emotional stress, personal mental health issues, or tuition costs, as reported by the Lumina Foundation-Gallup 2025 State of Higher Education study. Among students who stopped out, ...

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Building Better Campaigns with Blaze: How Knox College Texts with Personality

At Knox College, marketing isn’t just about informing—it’s about connecting. With a creative approach to digital communication and the help of Mongoose, the small liberal arts school in Illinois is crafting campaigns that students actually ...

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How Data Protection for Education Impacts Student Enrollment Decisions

Over 66% of higher education institutions worldwide reported being hit by ransomware attacks in 2024. Let that number sink in. As AI-powered student communication and sensitive data collection increase, institutions need to prioritize information ...

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Three happy female graduates in caps and gowns celebrating with diplomas in hand

How Montcalm Community College Uses Texting to Support Students from Day One

Montcalm Community College (MCC), a rural two-year college in Michigan, improved student success and engagement by implementing Mongoose as a core part of its success coaching strategy. Through consistent, coach-led texting and smart automation, MCC ...

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Diverse group of friends laughing and chatting around a picnic table in a park

Why Human-Centered AI is Key to Modern University Retention Strategies

The true impact of AI in student outreach doesn’t come from how much it automates, but from how efficiently universities can align AI-powered retention strategies with institutional goals without losing sight of students’ evolving needs. Each ...

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Diverse group of students sitting on stairs reading and using smartphones

From Broadcast to Dialogue: The Shift Higher Ed Can’t Ignore

In higher ed, it’s no longer enough to send a message and hope for the best. Students today expect more than reminders and mass emails—they expect a reply.  That’s the core message from Mongoose’s recent webinar, From Broadcast to ...

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Young woman with long hair holding books and checking her phone outdoors

Students Aren’t Ghosting You, You’re Just Not Having a Real Conversation

Let’s get this out of the way: mass email isn’t a communication strategy. It’s a broadcast. And students aren’t tuning in. Higher ed institutions can no longer afford to rely solely on email blasts or static outreach campaigns. Today’s ...

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