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Mar 07 2025

The Role of Multi-Channel Communication in Student Success

More than one in three students considered stopping out in 2024, with 64% indicating mental health concerns as the primary

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Three students collaborating while looking at a smartphone.

Empathy and AI: Rethinking Higher Ed Conversations

AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...

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A young woman in a red coat holding books and checking her smartphone.

5 Ways Conversation Intelligence Enhances Admissions Communication

Nearly half of high school students begin researching colleges in their sophomore year or earlier, yet only 22% fully understand the application process, according to the 2024 National Prospective Student Survey from Hanover Research. Admissions ...

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An empty university lecture hall with rows of wooden seats facing the front.

How Conversation Intelligence Addresses the Enrollment Cliff

The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...

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A woman in a hallway holding a laptop and checking her smartphone.

How Conversation Intelligence Prevents ‘Ghosting’ in Higher Ed Communication

For many enrollment and admissions teams at colleges across the US, getting prospective students to commit—that is, to submit completed, timely applications that lead to admissions offers and enrollment—is a persistent challenge; too many ...

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A young man sitting outdoors working on a laptop.

New Year, New Strategies: Admissions Planning Tips for Higher Ed Leaders

As the calendar turns to 2025, admissions and enrollment teams have an opportunity to refine strategies and focus on building stronger connections with prospective and current students. A new year is the perfect time to revisit communication ...

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A group of friends sitting together at a coffee shop, enjoying conversation and drinks.

AI-Driven Enrollment Communications: Transforming Engagement in Higher Ed

As higher education institutions prepare for the challenges of 2025 and beyond, the demand for personalized, efficient, and empathetic student communication has never been greater. Admissions and enrollment teams often find themselves caught between ...

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A woman reading a book in a library surrounded by shelves filled with books.

The Future of Conversational AI in Higher Education: 2025 and Beyond

No matter where you get your news, you won’t have to scroll too far to read about how artificial intelligence (AI) continues to impact various industries, including higher education. At institutions across the globe, AI has transformed how ...

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Cheerful students giving a high-five to their teacher in a classroom setting.

How Admissions and Marketing Teams Can Collaborate to Boost Enrollment

Your institution offers students the opportunity to develop skills and prepare for rewarding careers. But are you effectively showcasing that value to increase enrollment? If you’re unsure, it’s time for your admissions and marketing teams to ...

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black young man with a backpack on his right shoulder is walking through the glass door

Fostering Real Connections– Why Campus Engagement Solutions Matter

Your alumni will likely tell you that some of the best memories of their time on campus are the connections they made with others. Making meaningful connections on campus can be the difference between graduating or dropping out of college, finding a ...

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