In the fast-changing world of higher ed, one thing is clear: conversations—not just messages—are what move students forward. This year, Mongoose analyzed over 80 million messages and 16 million unique conversations to uncover how colleges and ...
Conversation intelligence is the practice of analyzing text, chat, and email interactions to understand sentiment, intent, and engagement, not just whether a message went out. For higher ed teams, it means catching frustration, urgency, or ...
US colleges and universities are navigating how to use AI to streamline enrollment management as demand for real-time, personalized student interactions increases. Up to 57% of higher education leaders say their institution sees AI as a strategic ...
Quick answer What are multiple communication channels? Multiple communication channels are the different ways an institution connects with students, such as email, text messages, phone calls, social media, and chat. A multiple channel communication ...
AI in Higher Ed: Friend or Foe? Students today expect fast, personal, and meaningful interactions from their schools. The old playbook of mass emails and phone calls isn’t cutting it. So how do institutions scale real, human conversations when ...
TL;DR Admissions teams need more than a CRM to keep up with prospective students, they need tools built for two-way, personalized conversation. This post covers five ways automated student communication tools help admissions offices respond faster, ...
For dedicated higher education student success teams—that is, VPs of Student Success and Retention, Directors of Academic Advising, and Directors of Academic Support, or similar roles—getting college students enrolled is just the beginning. Now, ...
The pool of high school graduates is expected to shrink by 13% through 2041, leaving higher education institutions competing for a much smaller population of traditional college students. When every conversation matters, using the right Conversation ...
For many enrollment and admissions teams at colleges across the US, getting prospective students to commit—that is, to submit completed, timely applications that lead to admissions offers and enrollment—is a persistent challenge; too many ...
As the calendar turns to 2025, admissions and enrollment teams have an opportunity to refine strategies and focus on building stronger connections with prospective and current students. A new year is the perfect time to revisit communication ...
