Account Manager

At Mongoose, we believe every conversation matters.

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them achieve their goals with our products. If you love being a trusted advisor, turning happy clients into raving fans, and seeing your work directly impact growth, this role is for you.

What You’ll Do:

Renewals with Confidence

• Lead the charge on renewals, ensuring clients feel valued, supported, and excited to sign on for another year (or more!).
• Anticipate and address any potential risks well before renewal time, because surprises are for birthdays, not contracts.

Drive Growth Like a Pro

• Own upsell and cross-sell opportunities by helping clients see how Mongoose can solve even more of their challenges.
• Be a master at expanding our footprint within schools, introducing our solutions to new departments and teams that didn’t know they needed us—until you showed them.
• Deliver tailored, value-driven solutions that have clients saying, “Wow, how did we live without this?”

Be the Client’s MVP

• Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) that make your clients feel heard, supported, and ready to grow with us.
• Use your deep understanding of client goals and challenges to position Mongoose as an indispensable partner in their success.
• Partner with the CSM to be the go-to team for your clients, proactively collaborating to ensure they achieve their measurable goals and maximize the value of our solutions.

Collaborate & Innovate

• Work hand-in-hand with the Client Success Team to create a seamless client experience that delivers on every promise.
• Partner with Marketing to ensure your clients know about new offerings, success stories, and exciting updates.
• Collaborate with Leadership to identify risks and develop creative solutions to address challenges or close the deal.
• Bring the voice of the customer to Product, sharing insights and ideas that help us build even better solutions.

Show Up, Stand Out

• Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects alike.
• Be the face of Mongoose for your accounts, turning relationships into partnerships and partnerships into revenue growth, including onsite visits and travel as needed.

Make Data Your Superpower

• Track client health metrics like a pro, using data to guide your conversations and uncover opportunities.
• Keep our CRM squeaky clean (hello, HubSpot!) with accurate records of renewals, upsells, and client interactions.
• Share insights and updates with internal teams to ensure alignment and fuel smarter strategies.

What You’ll Bring to the Table:

A Relationship Builder Extraordinaire

• You’re a natural at connecting with people and building trust. Clients love working with you because you make them feel understood and supported.
• Exceptional communication skills that make even complex ideas easy to understand.

Sales Savvy with Heart

• A track record of crushing renewals and growing accounts with upsells and cross-sells.
• You know how to sell without feeling “salesy,” positioning solutions in a way that feels natural, helpful, and downright irresistible.

Proactive Problem-Solver

• You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices.
• A strong, strategic thinker who’s always looking for ways to improve processes and outcomes.

Data-Informed Decision Maker

• You know how to make data your secret weapon, using it to uncover opportunities, address challenges, and inform your approach.
• You excel at elegantly and plainly articulating data to clients, delivering key insights that empower them to make informed business decisions.
• Experience with CRM systems (bonus points for HubSpot expertise!).

Collaboration at the Core

• You thrive in a team environment and know how to align with Marketing, Product, and Client Success to deliver exceptional results.
• A positive, can-do attitude that makes you a joy to work with for colleagues and clients alike.

Higher Ed Experience? Even Better!

• Familiarity with higher education institutions or SaaS environments is a big plus, but not a deal-breaker—we’re happy to help you learn!

Why You’ll Love It Here:

At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

The salary for this position ranges from $135,000 to $150,000 OTE, depending on experience and qualifications.

We Offer:

• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• $600 home office set-up stipend
• Summer Fridays (half days)
• 13 paid holidays, including a week off between Christmas and New Year’s

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.

To Apply:

If this sounds like your kind of challenge, let’s talk! Apply today and help us move people forward, one conversation at a time. Please send your resume and cover letter to jasmyne@hellomongoose.com